Front of House Assistant

Abbatt Group; Wembley; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

20 days annual leave

Workplace pension

Training and development opportunities

Potential career progression

Job summary

Abbatt Group is seeking a friendly Front of House Assistant for a high-end residential development in Wembley Park, West London. You will be the first point of contact for residents, visitors and contractors, ensuring a welcoming and efficient service while supporting day-to-day building operations.

The role combines customer service, reception duties, administration and general building support. Applicants must live in Wembley or nearby with a straightforward commute.

Qualifications

• Experience in front-of-house, reception, hospitality, hotels, retail or residential concierge would be advantageous.
• Excellent customer service and communication skills.
• Smart, professional appearance and a friendly, approachable personality.
• Strong organizational skills and attention to detail.
• Confident using computers and basic administrative systems.
• Reliable, punctual and comfortable working a 4 on / 4 off shift pattern.

Responsibilities

• Provide a warm, professional welcome to residents, visitors and contractors.
• Deliver excellent front-of-house service, responding to resident enquiries and requests.
• Manage incoming parcels, deliveries and collections.
• Assist with bookings for communal facilities and resident amenities.
• Maintain accurate records of keys, deliveries, incidents and resident requests.
• Carry out routine building patrols, identifying and reporting maintenance or security concerns.
• Liaise with contractors and the wider building management team.
• Respond to resident complaints and queries in a calm, professional manner.
• Maintain accurate shift handovers and update relevant building management systems.
• Support the overall presentation, safety and smooth operation of the development.

Skills

Customer service

Communication

Organization

Punctuality

Computer literacy

Job description

Front of House Assistant – Wembley

Location: Wembley Park, West London
Salary: £26,500 per annum
Hours: 4 on / 4 off shift pattern
Contract: Permanent
Start Date: ASAP

The Role

We are recruiting for a friendly, professional and customer-focused Front of House Assistant to join a high-end residential development in Wembley Park, within walking distance of Wembley Stadium.

As a Front of House Assistant, you will be the first point of contact for residents, visitors and contractors, delivering a welcoming and efficient service while supporting the smooth day-to-day running of the building.

This is a varied position combining customer service, reception duties, administration and general building support.

Applicants must live in Wembley or the surrounding areas, with an easy and reliable commute to the development.

Key Responsibilities

• Provide a warm, professional welcome to residents, visitors and contractors.
• Deliver excellent front-of-house service, responding to resident enquiries and requests.
• Manage incoming parcels, deliveries and collections.
• Assist with bookings for communal facilities and resident amenities.
• Maintain accurate records of keys, deliveries, incidents and resident requests.
• Carry out routine building patrols, identifying and reporting maintenance or security concerns.
• Liaise with contractors and the wider building management team.
• Respond to resident complaints and queries in a calm, professional manner.
• Maintain accurate shift handovers and update relevant building management systems.
• Support the overall presentation, safety and smooth operation of the development.

About You

We are looking for a personable and reliable Front of House Assistant who takes pride in delivering excellent customer service.

• Previous experience in front of house, reception, hospitality, hotels, retail or residential concierge would be advantageous.
• Excellent customer service and communication skills.
• Smart, professional appearance and a friendly, approachable personality.
• Strong organisational skills and attention to detail.
• Confident using computers and basic administrative systems.
• Reliable, punctual and comfortable working a 4 on / 4 off shift pattern.
• Able to remain calm and professional when handling resident enquiries or unexpected issues.
• A proactive attitude and willingness to learn.

Must live locally to Wembley or within a short, straightforward commute.

Previous residential property experience is desirable but not essential. We welcome applications from candidates with strong customer-facing experience who are keen to develop a career in residential property.

What’s on Offer

• Salary: £26,500 per annum.
• Permanent, full-time employment.
• 4 on / 4 off shift pattern.
• 20 days’ annual leave plus bank holidays, subject to the employer’s holiday policy.
• Workplace pension.
• Training and development opportunities.
• Potential career progression within residential property management.
• Friendly, established team at a high-end residential development.

If you’re an enthusiastic Front of House Assistant based in or close to Wembley and enjoy working with people, we’d love to hear from you!