Day Concierge

Abbatt Group; Wembley; On-site; GBP 24,000 - 29,000; Full time

Job summary

Abbatt Group is seeking a professional Day Concierge for a high-end residential development in Wembley Park, Wembley, West London. The role is frontline front-of-house, welcoming residents and visitors, handling parcels and building access, and supporting day-to-day operations.

The ideal candidate lives local to Wembley, has prior concierge/front-of-house experience, excellent customer service, and strong verbal and written communication.

Qualifications

• Experience in a residential concierge or front-of-house role.
• Excellent customer service skills.
• Professional, approachable manner.
• Confident verbal and written communication.

Responsibilities

• Act as main contact for residents, visitors and contractors.
• Provide information about development and surrounding area.
• Manage bookings and access to communal facilities.
• Receive, organise and distribute resident parcels.
• Manage deliveries and returns per site procedures.
• Manage resident keys with sign-in/out.
• Carry out site patrols and report issues.
• Investigate and report building faults and incidents.
• Record incidents and actions in systems.
• Handle first-level resident complaints to resolution.
• Maintain clear shift handovers.
• Coordinate with contractors on maintenance.
• Carry out other duties to support smooth operation.

Skills

Front-of-house experience

Customer service

Verbal communication

Written communication

Job description

Day Concierge

Location: Wembley, West London
Salary: £26,500 per annum
Hours: 4 on / 4 off shift pattern
Contract: Permanent
Start Date: ASAP

The Role

We are looking for a professional and customer-focused Concierge to join a high-end residential development in Wembley Park, within walking distance of Wembley Stadium.

The Concierge will act as the main point of contact for residents, visitors and contractors, providing a welcoming and professional front-of-house service. The role is varied and includes resident support, parcel management, bookings, key handling, site patrols and reporting maintenance, security and building issues.

Key Responsibilities

• Act as the main point of contact for residents, visitors and contractors, providing a professional and welcoming service.
• Provide information and assistance to residents regarding the development and surrounding area.
• Manage bookings and access to communal facilities.
• Receive, organise and distribute resident parcels and deliveries.
• Manage deliveries and returns in line with site procedures.
• Manage resident keys, ensuring all keys are accurately signed in and out.
• Carry out regular site patrols and report maintenance, security and health and safety issues.
• Investigate and report building faults and incidents, including leaks, fire alarms and security concerns.
• Record all incidents, defects and actions accurately within the relevant systems.
• Deal with first-level resident complaints and queries, following issues through to resolution where possible.
• Maintain clear and detailed shift handovers for the wider team.
• Liaise with contractors and the wider site team regarding outstanding works and maintenance requirements.
• Carry out any other reasonable duties required to support the smooth running of the development.

About You

The ideal candidate will have:

• Live in or locally to Wembley (MUST)
• Previous experience in a residential concierge or front-of-house role.
• Excellent customer service skills and a professional, approachable manner.
• Confident verbal and written communication skills.