Front of House Concierge – Wembley (4 on/4 off)

Abbatt Group; Wembley; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

20 days annual leave

Workplace pension

Training and development opportunities

Potential career progression

Job summary

Abbatt Group is seeking a friendly Front of House Assistant for a high-end residential development in Wembley Park, West London. You will be the first point of contact for residents, visitors and contractors, ensuring a welcoming and efficient service while supporting day-to-day building operations.

The role combines customer service, reception duties, administration and general building support. Applicants must live in Wembley or nearby with a straightforward commute.

Qualifications

• Experience in front-of-house, reception, hospitality, hotels, retail or residential concierge would be advantageous.
• Excellent customer service and communication skills.
• Smart, professional appearance and a friendly, approachable personality.
• Strong organizational skills and attention to detail.
• Confident using computers and basic administrative systems.
• Reliable, punctual and comfortable working a 4 on / 4 off shift pattern.

Responsibilities

• Provide a warm, professional welcome to residents, visitors and contractors.
• Deliver excellent front-of-house service, responding to resident enquiries and requests.
• Manage incoming parcels, deliveries and collections.
• Assist with bookings for communal facilities and resident amenities.
• Maintain accurate records of keys, deliveries, incidents and resident requests.
• Carry out routine building patrols, identifying and reporting maintenance or security concerns.
• Liaise with contractors and the wider building management team.
• Respond to resident complaints and queries in a calm, professional manner.
• Maintain accurate shift handovers and update relevant building management systems.
• Support the overall presentation, safety and smooth operation of the development.

Skills

Customer service

Communication

Organization

Punctuality

Computer literacy

Job description

Abbatt Group is seeking a friendly Front of House Assistant for a high-end residential development in Wembley Park, West London. You will be the first point of contact for residents, visitors and contractors, ensuring a welcoming and efficient service while supporting day-to-day building operations.

The role combines customer service, reception duties, administration and general building support. Applicants must live in Wembley or nearby with a straightforward commute.