Part Time Front of House Property

Confidential; Greater London; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Private healthcare from start

Eye test contribution

Season ticket loans

Job summary

Confidential is seeking a Part Time Front of House Property Admin to manage resident interactions, handle sign-in of visitors, parcels, and keys, and keep accurate records. The role is London-based, 18:00 to midnight, four days on, four days off, and on-site in a residential setting.

You will patrol communal areas, identify safety issues, assist with inductions and viewings, monitor access control, and escalate incidents as needed. Strong customer service and organisational skills are essential.

Qualifications

• Customer service experience in a similar role.
• Clear written and verbal communication.
• Organised, self-motivated and able to meet deadlines.
• Respect for equality, diversity and confidentiality.

Responsibilities

• Be a visible point of contact for residents, visitors and contractors.
• Sign visitors and contractors in and manage parcel and key processes.
• Maintain accurate shift handovers and records.
• Regular patrols of communal areas and reporting maintenance issues.
• Monitor CCTV and access control; support inductions and viewings.

Skills

Customer service

Clear communication

Attention to detail

Organised

Tools

Microsoft Word

Microsoft Excel

Job description

Part Time Front of House Property Admin

15,250

4 on 4 off 18:00 Midnight

About the company

operates in the residential property sector, helping renters make a home. It provides ready-to-move-in accommodation, straightforward tenancy management and an in-house team available to support residents. Its service brings together the day-to-day needs of renting and living in a managed building, from resident enquiries to building operations and shared amenities.

What the job entails

As a part-time Front of House team member, you will be a visible point of contact for residents, visitors and contractors, helping to ensure they receive courteous, helpful service and that the building remains secure, safe and well maintained. The role is based on site in London, working 6pm to midnight on a four-days-on, four-days-off rota.

You will handle resident and visitor enquiries, sign visitors and contractors in, manage parcel and key processes, and maintain accurate shift handovers and records. Regular patrols will cover communal areas, amenities, external grounds and plant rooms; you will identify and report maintenance, cleanliness and safety issues, and coordinate minor repairs and contractor attendance. You will also monitor CCTV and access control, support resident inductions and viewings, keep notices current, and help ensure shared spaces are operating as intended. The role includes following site procedures, protecting resident confidentiality and escalating incidents or complaints to management.

What we look for

• Customer service experience in a similar role, with a strong commitment to resident care.
• Clear written and verbal communication, attention to detail and confidence using Microsoft Word and Excel.
• Organised, self-motivated and able to meet deadlines in a varied role.
• Practical problem-solving skills, integrity and a commitment to equality, diversity and mutual respect.

Compensation & Benefits

• Salary: 15,250.
• Private healthcare from the start of employment; eligible employees may add family members or a partner at the company rate.
• Benefit Hub access from the start of employment; season ticket loans are available after probation.
• Eye test contribution, enhanced family-friendly pay, critical illness cover and life assurance are subject to eligibility and service conditions.