Front of House Assistant

Bartlett-Mitchell; Epping Forest; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Birthday day off

Masterclasses with Michelin-starredche

Fully funded development courses (L2-L

Discounts and cashback at retail/leisu

Cycle-to-work scheme

Freedom Friday – paid charity day

Free lunch every workday

Mental Health Charter App access

Enhanced parental leave

Fertility treatment leave

Grandparent leave

Job summary

Bartlett-Mitchell is hiring a Customer Service Assistant / General Assistant to join our catering team. The role is a Monday to Friday position, 7:00-15:30, totalling 40 hours per week, based at National Grid Substation, Waltham Cross, Essex.

You will monitor counters and chillers, maintain cleanliness, and ensure products are well-stocked and presented. Applicants should have Food Safety Level 2 and Health & Safety Level 2 certificates, prior customer service experience, and comfortable till

Qualifications

• Experience in a customer service environment.
• Food safety and health & safety certificates (Level 2).
• Good merchandising and till experience.

Responsibilities

• Monitor counters and chillers; keep areas clean, well-stocked and presentable.
• Listen carefully and take instructions from the manager; provide prompt service.
• Communicate confidently with customers; gather feedback to ensure positive experiences.
• Support day-to-day catering operations and uphold six principles of service.

Skills

Customer service

Attention to detail

Communication skills

Listening skills

Tools

Till experience

Job description

We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Customer Service Assistant / General Assistant to join our team.

This is a Catering Assistant position to work Monday to Friday, 7:00-15:30 (40 hours per week).

Location:National Grid Substaction, Waltham Cross, Essex, EN10 6EY.

Monitoring counters and chillers to make sure they’re clean, well-stocked and presented in line with our six principles, you’ll regularly check the restaurant areas to ensure consistent levels of cleanliness with meticulous attention to detail. You have the ability to listen carefully and take instructions from your manager, and you provide prompt and efficient service at all times. You are also able to communicate confidently with customers, gaining feedback and reacting to their needs to ensure that every customer experience is a positive one.

Following procedures and displaying good food safety practice at all times, you have your Food Safety Level 2 and Health & Safety Level 2 certificates. With previous experience working in a customer service environment, you have good merchandising skills and till experience.

Our benefits include:

• An annual day off for your birthday!
• Monthly masterclasses with Michelin-starred chefs.
• Fully funded development courses ranging from levels 2 to 7.
• Discounts and cashback at a wide variety of retail and leisure outlets.
• Cycle-to-work scheme.
• Freedom Friday – a paid day off to volunteer at a charity of your choice.
• Free lunch every workday!
• 24/7 access to the Mental Health Charter App.
• Enhanced parental leave benefits.
• Paid leave for fertility treatments.
• Grandparent leave to support your loved ones with their new arrival.

Explore all benefits and more by visiting BM Caterers website