Front Of Hosue Server Casual

Grantley Hall; Risplith; On-site; GBP 12,000 - 17,000; Part time

Job summary

Grantley Hall in North Yorkshire is seeking a Front of House Server (Casual) to join our five-star estate. You will welcome guests in our opulent dining spaces, take orders, and ensure a memorable first impression.

You will work with a team, maintain knowledge of menu items, dietary requirements, and promotions, and relay orders to kitchen and bar precisely. You will thrive under pressure, contribute to service standards, and support colleagues across departments.

Qualifications

• Greet guests warmly and take accurate orders.
• Maintain knowledge of menu items and dietary needs.
• Provide professional service while upholding hygiene standards.
• Collaborate with front and back of house for smooth service.
• Handle guest inquiries and resolve issues professionally.
• Adapt to varied shifts, including evenings and holidays.
• Possess basic numeracy for handling payments.
• Commit to a customer-first ethos.

Responsibilities

• Greet and seat guests promptly, delivering a warm first impression.
• Take food and beverage orders, relay to kitchen/bar, and serve accurately.
• Maintain menu knowledge and advise guests on dietary needs.
• Collaborate with colleagues to ensure timely table turnover.
• Handle inquiries and special requests with professionalism.
• Maintain high hygiene and presentation standards at all times.
• Support training and share ideas for service improvement.

Skills

Excellent communication

Strong teamwork

Calm under pressure

Flexible shifts

Numeracy

Guest-focused service

High-end hospitality experience

Job description

As a Front of House Server (Casual) at Grantley Hall, a five-star 17th-century estate set in the North Yorkshire countryside, you will help deliver the exceptional, customer-first service that underpins our Hospitality Assured World Class status and recent Two MICHELIN Key Distinction. Working within a team that values accountability, boldness, collaboration and continuous improvement, you will be the first point of contact for guests enjoying our opulent rooms, award-winning spa and fine dining venues., Greet and seat guests promptly, ensuring a warm and welcoming first impression

• Take food and beverage orders accurately, relay them to the kitchen and bar, and serve dishes and drinks with attention to detail.
• Maintain knowledge of menu items, dietary requirements and special promotions to advise guests confidently.
• Collaborate with colleagues across the front and back of house to ensure smooth service flow and timely turnover of tables.
• Handle guest enquiries, complaints and special requests with professionalism, escalating when necessary.
• Uphold the highest standards of hygiene, health and safety, and ensure the dining area is clean and well-presented at all times.
• Contribute to team briefings, share ideas for service improvement and support training initiatives.
• Previous experience in a high‑end restaurant or hotel setting, preferably in a casual or flexible role.
• Excellent communication skills and a genuine passion for delivering memorable guest experiences.
• Ability to work efficiently under pressure while maintaining composure and attention to detail.
• Strong teamwork ethos, with a willingness to collaborate and support colleagues across departments.
• Flexibility to work varied shifts, including evenings, weekends and holidays.
• Basic numeracy for handling orders and processing payments accurately.
• Commitment to the values of accountability, boldness, curiosity and putting the customer first.