Front Line Delivery Officer

North Somerset Council; Clevedon; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A local government organization in Clevedon is looking for a dedicated Cat B Driver to join its Integrated Transport Solutions team. This position involves providing quality customer service while operating fleet vehicles. Applicants should possess a clean driving licence and a customer-focused attitude. Training for taxi licence is provided, along with competitive salary and benefits including flexible working arrangements. Join us to make a positive impact in our community.

Benefits

Competitive salary and benefits

Flexible working arrangements

Local Government Pension

Opportunities for professional development

Salary sacrifice Cycle to Work and Electric Vehicle schemes

Qualifications

• Ability to hold or pass taxi licence requirements.
• Good standard of general education required to demonstrate literacy and numeracy skills.
• Must maintain a valid enhanced DBS.

Responsibilities

• Ensure daily work instructions are acknowledged and operational preparations are undertaken.
• Deliver services to customers according to journey plans and timetables.
• Conduct vehicle checks and report any defects or damage.

Skills

Customer focused

Exceptional driving standards

Education

Clean driving licence

Job description

About Us

North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.

The Role

We are seeking a dedicated and experienced Cat B - Driver (taxi licenced preferred but not essential) to join our Integrated Transport Solutions team, we are responsible for School Transport and public Demand Response Transport services.

In this role, you will; under the direction of the Operations Lead Officer, undertake quality customer focused services that supports the work of the Integrated Transport Unit (ITU) and other front-line services provided by North Somerset Council (NSC). These would typically include operating fleet vehicles within a prearranged, structured schedule to convey passengers, or public focused front-line services.

We will require applicants to undertake training to become licenced taxi drivers. This would include a Taxi test with knowledge of the area, DBS enhanced certification, ability to pass a driver medical & driving assessment. All training and costs provided.

Key Responsibilities

• To ensure daily work instructions are acknowledged and both planning and preparations for operational deployment are undertaken.
• To effectively deliver front line services to customers in accordance with a journey plan, timetable and/or a transportation manifest, in a timely manner with a customer focused professional approach.
• To report issues or client experiences at each engagement in line with agreed protocols and instructions on the schedule/plan, reporting any incidents and communicating any variances in accordance with council policy.
• To use the ICT equipment/systems, ticket machines provided to allow quality monitoring to be undertaken of the services provided.
• Have a good standard of general education required to demonstrate literacy and numeracy skills.
• Ability to take money or card payments.
• To position, collect and return council vehicles from multi point locations.
• Where appropriate, to support services in the upkeep and housekeeping and general maintenance of council assets, such as vehicles, public transport infrastructure and communal areas.
• To undertake a daily vehicle, walk around check and report defects or damage.

• To report near miss or damage incurred in an accident.

• To maintain a current, valid driving licence (minimum of a Category B) and submit this routinely for review.

• To maintain a valid taxi licence certificate in line with Integrated Transport Solutions.

• To maintain a valid enhanced DBS using the update service.

Work Style

This role falls into the category of Mobile/Field Worker which means you can expect to work in the following way:

• 0 day in the office.
• Includes field workers who primarily work remotely.
• Comes into the office for meetings or focused work. Virtual connections with the team are essential, with portable technology supporting work on the go.

About You

We are looking for an individual who is passionate about public services & customer care who possess the following skills and experience:

Essential Criteria

• Clean driving licence.
• Ability to hold or pass taxi licence requirements
• customer focused.
• Exceptional driving standards.

Desirable Criteria

• Taxi licence.
• Flexible working hours outside of normal working pattern.

What We Offer

At North Somerset Council, we value our employees and provide a supportive and inclusive work environment.

We Offer

• Competitive salary and benefits.
• Flexible working arrangements.
• Local Government Pension.
• Opportunities for professional development.
• Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums.
• Opportunity to purchase up to an additional 10 days annual leave each year.
• Dedicated in house Wellbeing Team.
• Salary sacrifice Cycle to Work and Electric Vehicle schemes.

Further details of our excellent rewards package can be found in our Benefits booklet.

How To Apply

If you share our vision and values and are ready to make an impact to North Somerset, please select the apply online button below. If you are interested in this exciting opportunity, please submit your application by 11.59pm on the application closing date. When completing our online application form, please detail how you meet the essential criteria for the role.

Contact Information

For further information about the role, please contact Kris Peake, Principal Transport Officer (Operations Lead) via email: [e-mail]

Important Information

As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.

Interview Date: Week commencing 12 January 2026

Please note: We are currently only able to accept applications from candidates who have full permission to work in the UK and are unable to provide Sponsorship for this role.

Equal Opportunities

At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.

We reserve the right to close this advertisement early or extend the closing date depending on the number of applications received.