Customer Service Manager

B&M Retail; Southend-on-Sea; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Discount in stores

Colleague portal discounts

Hospitality & more benefits

Job summary

B&M Retail in Rayleigh is seeking a Customer Service Manager to lead the front-end team and shape the in-store experience. You’ll own customer service standards, ensure speedy queues, and resolve queries with care.

This permanent, full-time role requires flexible availability across days, evenings and weekends as part of the store management team. Join a busy, high-energy environment with strong leadership opportunities and a clear path to progression, while enjoying staff discounts and

Qualifications

• Experience managing cash processes with accuracy.
• Proven ability to lead teams in fast-paced environments.
• Passion for delivering great customer experiences.
• Confidence to handle challenges and make quick decisions.
• Results-driven with a focus on high service standards.

Responsibilities

• Lead the front end, ensuring customers receive great service.
• Keep queues moving and deliver fast, friendly, efficient experiences.
• Handle customer queries, issues and feedback with confidence and care.
• Drive service standards, KPIs and customer satisfaction scores.
• Create a welcoming store atmosphere and support career progression.

Skills

Cash handling

Team leadership

Customer experience

Decision making

Results focus

Job description

Join B&M as a Customer Service Manager in our New Rayleigh store and be the driving force behind a brilliant shopping experience!

• Experience managing cash processes with accuracy
• Proven ability to lead teams in fast-paced environments
• Passion for delivering great customer experiences
• Confidence to handle challenges and make quick decisions
• Results-driven with a focus on high service standards
  This is a hands-on leadership role where you'll own the front-end experience - from the moment customers walk into the store, until the moment they leave. You'll lead your team to deliver fast, friendly, and efficient service in a busy, high-energy store.

It's a permanent, full-time role, and as part of the store management team, will require flexibility required across days, evenings, and weekends.

What you’ll be doing

• Leading the front end, making sure every customer gets great service
• Keeping queues moving and the experience fast, friendly, and efficient
• Handling customer queries, issues, and feedback with confidence and care
• Driving service standards, KPIs, and customer satisfaction scores
• Creating a welcoming, positive store atmosphere customers enjoy, There's never been a better time to join. With strong leadership, big ambitions, and over 780 stores (and growing), we offer real opportunities to build your career and progress quickly. You'll be part of a business that values hard work, teamwork, and getting things done.

We offer you a range of great benefits including discount in our stores, a colleague portal offering discount for numerous retailers, hospitality & much more! Check out our full benefits here - If you love working with people and want to make a real difference on the shop floor, bring your energy to B&M!

B&M are an equal opportunities employer.

We are committed to creating an inclusive and diverse environment for all colleagues.