Customer Service Manager

B&M Retail Limited; Frome; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

Colleague portal discounts

Job summary

B&M Retail Limited is seeking a Customer Service Manager for their Frome store. This hands-on leadership role will drive an exceptional shopping experience by ensuring every customer receives efficient, friendly service.

In this dynamic environment, you'll lead your team to achieve high service standards and handle various customer queries effectively. A full-time commitment with flexible hours is necessary as part of the management team, and you'll enjoy a range of benefits including discounts and opportunities for career advancement.

Qualifications

• Experience managing cash processes with accuracy.
• Proven ability to lead teams in fast-paced environments.
• Passion for delivering great customer experiences.

Responsibilities

• Leading the front end for great customer service.
• Keeping queues moving and ensuring fast service.
• Handling customer queries and feedback effectively.

Skills

Managing cash processes

Leading teams in fast-paced environments

Delivering great customer experiences

Handling challenges quickly

Focusing on high service standards

Job description

Love retail? Get a buzz off delivering great customer service? Ready to lead a team that puts customers first every single day?

Join B&M as a Customer Service Manager in our Frome store and be the driving force behind a brilliant shopping experience!

This is a hands‑on leadership role where you’ll own the front‑end experience – from the moment customers walk into the store until the moment they leave. You’ll lead your team to deliver fast, friendly, and efficient service in a busy, high‑energy store.

It’s a permanent, full‑time role, and as part of the store management team, will require flexibility required across days, evenings, and weekends.

What you’ll be doing

• Leading the front end, making sure every customer gets great service
• Keeping queues moving and the experience fast, friendly, and efficient
• Handling customer queries, issues, and feedback with confidence and care
• Driving service standards, KPIs, and customer satisfaction scores
• Creating a welcoming, positive store atmosphere customers enjoy

What you’ll bring

• Experience managing cash processes with accuracy
• Proven ability to lead teams in fast‑paced environments
• Passion for delivering great customer experiences
• Confidence to handle challenges and make quick decisions
• Results‑driven with a focus on high service standards

Why B&M?

There’s never been a better time to join. With strong leadership, big ambitions, and over 780 stores (and growing), we offer real opportunities to build your career and progress quickly. You’ll be part of a business that values hard work, teamwork, and getting things done.

We offer you a range of great benefits including discounts in our stores, a colleague portal offering discounts for numerous retailers, hospitality, and much more!

If you love working with people and want to make a real difference on the shop floor, bring your energy to B&M!

B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.