Front Desk & Visitor Experience Lead

WSP; Greater London; On-site; GBP 21,000 - 30,000; Full time

Job summary

WSP in London is seeking a Receptionist/Concierge to deliver exceptional front of house service for visitors and employees at the Chancery Lane office. You will collaborate with Facilities Management, IT and the Business Administration team to facilitate requests and create a welcoming environment.

This full-time role requires office presence five days a week, greeting guests, managing meeting rooms, sign-in procedures, and supporting local events.

Qualifications

• Extensive experience in a client facing role or front of house service.
• Experience in managing visitor sign-in procedures and health and safety.
• Good working knowledge of Microsoft 365 applications (Word, PowerPoint, Excel).
• Strong verbal and written communication skills with high attention to detail.

Responsibilities

• Provide exceptional front of house and visitor reception across the office.
• Coordinate with Facilities Management, IT and Business Administration to respond to requests.
• Sign in visitors and ensure health and safety and GDPR policies are followed.
• Manage meeting rooms, AV setup, refreshments and onboarding for new starters.
• Coordinate daily receptionist and client floor operations to ensure smooth workflow.
• Offer local area guidance and support to visitors and colleagues as needed.

Skills

Front of house

Customer service

Microsoft 365 proficiency

Tools

Microsoft 365

Job description

WSP in London is seeking a Receptionist/Concierge to deliver exceptional front of house service for visitors and employees at the Chancery Lane office. You will collaborate with Facilities Management, IT and the Business Administration team to facilitate requests and create a welcoming environment.

This full-time role requires office presence five days a week, greeting guests, managing meeting rooms, sign-in procedures, and supporting local events.