Executive Front Desk Concierge & Visitor Experience

WSP in the UK & Ireland; Greater London; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Hybrid working policy

Virtual GP service

Gymflex discount

Menopause support package

Job summary

WSP, a global engineering and professional services firm, is seeking a Receptionist/Concierge for our Chancery Lane office in London. The role requires delivering exceptional front-of-house service, coordinating meeting spaces, sign-in procedures, and onboarding of new starters, with office-based work five days a week.

You will work closely with Facilities Management, IT and the UK Business Administration team to create a welcoming, safe and efficient office environment and to support local

Qualifications

• Extensive experience in a client facing role or similar role providing front of house service.
• Experience in managing compliance in relation to visitor sign in procedures and health and safety.
• Good working knowledge of Microsoft 365, including Word, PowerPoint and Excel.

Responsibilities

• Provide support in answering telephone calls in a timely, professional manner, directing calls as necessary and taking messages.
• Maintain correct visitor sign-in protocols and comply with health and safety and GDPR policies and procedures.
• Manage meeting rooms, including facilitating AV/Tele/Video conferencing facilities, refreshments, IT assistance and other general requests.
• Assist with new starters and onboarding including managing and conducting office tours and inductions.
• Coordinate daily operations across reception and client floor, ensuring seamless communication and efficient workflow.
• Provide support to visitors and colleagues with local knowledge (restaurants, taxis, trains).
• Provide assistance to Location Directors including Business Continuity Plans.
• Coordinate and support local office events, engaging relevant teams.

Skills

Front of house

Visitor sign-in

Health & safety

Microsoft 365

Communication

Tools

Microsoft 365

Job description

WSP, a global engineering and professional services firm, is seeking a Receptionist/Concierge for our Chancery Lane office in London. The role requires delivering exceptional front-of-house service, coordinating meeting spaces, sign-in procedures, and onboarding of new starters, with office-based work five days a week.

You will work closely with Facilities Management, IT and the UK Business Administration team to create a welcoming, safe and efficient office environment and to support local