Reception & Visitor Experience Specialist

WSP USA; City Of London; On-site; GBP 21,000 - 28,000; Full time

Job summary

WSP UK is seeking a Receptionist/Concierge at our Chancery Lane office to deliver exceptional visitor and employee service, in support of the UK Business Administration team. This full-time, office-based role collaborates with Facilities Management, IT, and the broader team to manage front-of-house requests and create a welcoming environment.

You will greet guests, manage sign-in procedures, coordinate meetings, assist with onboarding, and help maintain a safe, compliant workplace.

Qualifications

• Extensive experience in a client facing/front of house role.
• Experience with visitor sign-in procedures and health and safety.
• Proficient in Microsoft 365 (Word, PowerPoint, Excel).

Responsibilities

• Manage reception area and greet visitors with professionalism.
• Coordinate meeting rooms and AV setup, IT assistance, and refreshments.
• Support onboarding for new starters and office tours.
• Answer calls, take messages, and direct inquiries.
• Maintain sign-in protocols and GDPR compliance.

Skills

Front of house

Customer service

Communication skills

Tools

Microsoft 365

Job description

WSP UK is seeking a Receptionist/Concierge at our Chancery Lane office to deliver exceptional visitor and employee service, in support of the UK Business Administration team. This full-time, office-based role collaborates with Facilities Management, IT, and the broader team to manage front-of-house requests and create a welcoming environment.

You will greet guests, manage sign-in procedures, coordinate meetings, assist with onboarding, and help maintain a safe, compliant workplace.