Front Desk & Visitor Experience Coordinator (Weekend)

School Of Coding; Birmingham; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Pension Scheme

Employee Assistance Programme

CPD and development opportunities

Company and social events

Bright Exchange discounts

Generous annual leave entitlement

Job summary

School of Coding is seeking a confident Receptionist to deliver a welcoming, efficient and well organized front of house service. You will be the first contact for visitors, callers and internal colleagues, ensuring interactions reflect our commitment to excellent customer care and smooth operational support.

This role requires weekend work and involves maintaining reception processes, coordinating bookings and signposting information while upholding safeguarding and confidentiality standards.

Qualifications

• Excellent verbal and written communication skills.
• Friendly, professional, and approachable manner.
• Strong customer service skills.
• Good telephone etiquette.
• Organised and able to manage multiple tasks.
• Reliable, punctual, and dependable.
• Basic computer skills (Microsoft Office, Email, Data Entry).
• Attention to detail and accuracy.
• Ability to remain calm under pressure.
• Good time management and priortisation skills.
• Ability to maintain confidentiality.
• Teamwork and interpersonal skills.
• Weekend availability.

Responsibilities

• Provide a warm, professional and efficient reception experience, ensuring all visitors and callers feel welcomed and supported.
• Acting as the first point of contact for enquiries, handling all interactions promptly, courteously and with a strong focus on customer satisfaction.
• Maintaining the reception area, processes and systems to ensure they run smoothly, safely and in line with organisational expectations.
• Managing incoming enquiries, signposting accurately, and ensuring information is recorded, passed on or escalated appropriately.
• Carrying out a range of administrative tasks that support the wider organisation, including documentation, bookings, scheduling and coordination tasks.
• Supporting internal teams by ensuring messages, enquiries and requests are handled accurately and efficiently.
• Responding to unexpected situations calmly and proactively, ensuring issues are resolved or escalated appropriately.
• Ensuring reception practices meet organisational policies, safeguarding expectations, confidentiality requirements and health and safety standards.

Skills

Verbal communication

Written communication

Customer service

Telephone etiquette

Organization

Punctuality

Computer basics

Attention to detail

Calm under pressure

Time management

Confidentiality

Teamwork

Weekend availability

Job description

School of Coding is seeking a confident Receptionist to deliver a welcoming, efficient and well organized front of house service. You will be the first contact for visitors, callers and internal colleagues, ensuring interactions reflect our commitment to excellent customer care and smooth operational support.

This role requires weekend work and involves maintaining reception processes, coordinating bookings and signposting information while upholding safeguarding and confidentiality standards.