Front Desk Receptionist – Weekend Availability

School of Coding & AI; Birmingham; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Salary up to £25,000

Generous annual leave

Pension scheme

Employee assistance programme

CPD and development opportunities

Company and social events

Retail discounts

Job summary

School of Coding & AI in Birmingham is seeking a confident Receptionist to deliver a warm, efficient front-of-house service. You will be the first point of contact for visitors and callers, ensuring every interaction reflects our commitment to excellent customer care and smooth operations.

This full-time role involves weekend work, coordinating bookings, supporting internal teams, and maintaining reception systems while safeguarding confidentiality and health and safety standards.

Qualifications

• Excellent verbal and written communication skills.
• Friendly, professional, and approachable manner.
• Strong customer service skills.
• Good telephone etiquette.
• Organised and able to manage multiple tasks.
• Reliable, punctual, and dependable.
• Basic computer skills (Microsoft Office, Email, Data Entry).
• Attention to detail and accuracy.
• Ability to remain calm under pressure.
• Good time management and priortisation skills.
• Ability to maintain confidentiality.
• Teamwork and interpersonal skills.
• Weekend availability.

Responsibilities

• Provide a warm, professional and efficient reception experience.
• Act as the first point of contact for enquiries, handling interactions courteously.
• Maintain the reception area, processes and systems.
• Manage incoming enquiries, signpost accurately and escalate when needed.
• Coordinate bookings, scheduling and coordination tasks.
• Support internal teams by ensuring messages and requests are handled efficiently.
• Respond to unexpected situations calmly and proactively.
• Ensure reception practices meet confidentiality and health and safety standards.

Skills

Verbal communication

Written communication

Customer service

Telephone etiquette

Organisation

Punctuality

Data entry

Microsoft Office

Email handling

Confidentiality

Teamwork

Weekend availability

Tools

Microsoft Office

Job description

School of Coding & AI in Birmingham is seeking a confident Receptionist to deliver a warm, efficient front-of-house service. You will be the first point of contact for visitors and callers, ensuring every interaction reflects our commitment to excellent customer care and smooth operations.

This full-time role involves weekend work, coordinating bookings, supporting internal teams, and maintaining reception systems while safeguarding confidentiality and health and safety standards.