Front Desk & Switchboard Specialist for Emergencies & Guests

NHS Jobs; Gillingham; On-site; GBP 21,000 - 25,000; Full time

Job summary

The Kent and Medway NHS and Social Care Partnership Trust is seeking a dedicated receptionist and switchboard operator to provide a professional, timely service to callers and visitors. You will greet guests, screen and route calls, and arrange taxis as needed.

In this role you will maintain up-to-date extension information, manage the bleep system and emergency phone procedures, and ensure all actions are fully documented for audit and patient safety.

Responsibilities

• Operate a professional and efficient service to a busy telephone switchboard, ensuring callers are connected appropriately and in a timely fashion.
• Maintain up to date information regarding extension numbers and other relevant general information to provide an efficient service.
• Manage the bleep system including the programming, issuing, documentation and instructions on use of bleeps.
• Operate and manage the emergency phone system to ensure that cardiac arrests, fire alarms and emergency calls are dealt with effectively and in a timely manner.
• All action must be fully documented
• Greet and welcome guests as soon as they arrive at the reception desk
• Direct visitors to the appropriate person and location / departments
• Answer, screen and forward incoming phone calls
• Book taxis and maintain database for finance at the end of each month

Job description

The Kent and Medway NHS and Social Care Partnership Trust is seeking a dedicated receptionist and switchboard operator to provide a professional, timely service to callers and visitors. You will greet guests, screen and route calls, and arrange taxis as needed.

In this role you will maintain up-to-date extension information, manage the bleep system and emergency phone procedures, and ensure all actions are fully documented for audit and patient safety.