Switchboard Operator/ Main Receptionist

Medway NHS Foundation Trust; Brompton; On-site; GBP 12,000 - 18,000; Full time

Job summary

Medway NHS Foundation Trust is seeking a Switchboard Operator / Main Receptionist to provide a courteous and efficient telecommunications and reception service across the Trust. You will support doctors, staff, patients and visitors, directing calls and visitors while upholding high standards of customer care in a busy hospital environment.

The role requires effective liaison with internal and external partners, adherence to Trust values, and a commitment to diversity and inclusion as part of

Qualifications

• Provide efficient, high-quality telecommunications and reception service to staff, patients and visitors.
• Liaise effectively with internal and external partners in a hospital setting.
• Deliver excellent customer service while maintaining a safe and welcoming environment.
• Adhere to Trust values during recruitment and daily tasks.

Responsibilities

• Answer and route calls accurately and promptly.
• Welcome and assist patients and visitors at main reception.
• Coordinate with clinical and non-clinical teams to resolve inquiries.
• Support emergency procedures as required.

Skills

Communication skills

Telephone handling

Reception duties

Job description

We are recruiting for a Switchboard Operator / Main Receptionist who shares our ambition and vision to deliver theBest of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff., To provide an efficient, high quality professional and courteous telecommunications and reception service to doctors, staff, colleagues, health service professionals, patients and visitors in line with Trust requirements in order to provide a high level of customer service while maintaining safe and helpful hospital environment.

To initiate appropriate procedures regarding emergency situations that arise.

The post holder will be required to liaise and communicate effectively with internal and external partners.

Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.

We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.

To contribute to our exciting future and become part of our team,

Do you have the ambition and vision to deliver our mission of theBest of Careby the Best of People providing excellent care, every time?

Here at Medway, we pride ourselves on working together as one to ensure that our sharedvisionis achieved for our patients.

As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy -Patient First.Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into ourPatient Firstdeployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.

Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.

OurBESTvalues underpinPatient Firstand are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach