Front Desk & Switchboard Lead - Patient Care

Medway NHS Foundation Trust; Brompton; Vor Ort; GBP 12.000 - 18.000; Vollzeit

Zusammenfassung

Medway NHS Foundation Trust is seeking a Switchboard Operator / Main Receptionist to provide a courteous and efficient telecommunications and reception service across the Trust. You will support doctors, staff, patients and visitors, directing calls and visitors while upholding high standards of customer care in a busy hospital environment.

The role requires effective liaison with internal and external partners, adherence to Trust values, and a commitment to diversity and inclusion as part of

Qualifikationen

• Provide efficient, high-quality telecommunications and reception service to staff, patients and visitors.
• Liaise effectively with internal and external partners in a hospital setting.
• Deliver excellent customer service while maintaining a safe and welcoming environment.
• Adhere to Trust values during recruitment and daily tasks.

Aufgaben

• Answer and route calls accurately and promptly.
• Welcome and assist patients and visitors at main reception.
• Coordinate with clinical and non-clinical teams to resolve inquiries.
• Support emergency procedures as required.

Kenntnisse

Communication skills

Telephone handling

Reception duties

Jobbeschreibung

Medway NHS Foundation Trust is seeking a Switchboard Operator / Main Receptionist to provide a courteous and efficient telecommunications and reception service across the Trust. You will support doctors, staff, patients and visitors, directing calls and visitors while upholding high standards of customer care in a busy hospital environment.

The role requires effective liaison with internal and external partners, adherence to Trust values, and a commitment to diversity and inclusion as part of