Front Desk & Switchboard Operator

Medway NHS Foundation Trust; Lewes; Presencial; GBP 23 000 - 28 000; Tempo parcial

Resumo da oferta

Medway NHS Foundation Trust is recruiting a Switchboard Operator / Main Receptionist in Lewes. This Band 2 role supports a high-quality telecommunications and reception service, liaising with staff, patients and visitors to ensure a smooth hospital experience.

Two posts available: 22.5 hours Mon-Tue-Wed 6am-2pm and 37.5 hours Mon-Fri 8am-4pm. You will manage the switchboard, bleeps, reception desk and taxis, upholding the Trust values of Bold, Every Person Counts, Sharing and Together.

Qualificações

• Educated to GCSE or equivalent in English and Mathematics.
• NVQ 2 Level or equivalent experience.
• Experience with Microsoft Office applications.

Responsabilidades

• Operate a professional and efficient service to a busy telephone switchboard, ensuring callers are connected appropriately and in a timely fashion
• Maintain up to date information regarding extension numbers and other relevant general information to provide an efficient service
• Manage the bleep system including the programming, issuing, documentation and instructions on use of bleeps
• Operate and manage the emergency phone system to ensure that cardiac arrests, fire alarms and emergency calls are dealt with effectively and in a timely manner. This includes the assessment of the call and initiation of appropriate procedure. All action must be fully documented
• Greet and welcome guests as soon as they arrive at the reception desk
• Direct visitors to the appropriate person and location / departments
• Answer, screen and forward incoming phone calls
• Book taxis and maintain database for finance at the end of each month

Conhecimentos

Under pressure

Flexibility

Formação académica

GCSE English

GCSE Mathematics

NVQ 2 Level or equivalent

Ferramentas

Microsoft Outlook

Microsoft Excel

Microsoft Word

Descrição da oferta de emprego

Medway NHS Foundation Trust is recruiting a Switchboard Operator / Main Receptionist in Lewes. This Band 2 role supports a high-quality telecommunications and reception service, liaising with staff, patients and visitors to ensure a smooth hospital experience.

Two posts available: 22.5 hours Mon-Tue-Wed 6am-2pm and 37.5 hours Mon-Fri 8am-4pm. You will manage the switchboard, bleeps, reception desk and taxis, upholding the Trust values of Bold, Every Person Counts, Sharing and Together.