Hospital Front Desk & Patient Care Lead

Dorset County Hospital NHS Foundation Trust; England; On-site; GBP 19,000 - 23,000; Full time

Job summary

Dorset County Hospital NHS Foundation Trust is seeking a Main Receptionist to be the welcoming first point of contact for patients, visitors and staff. You will handle post, deliveries, phone enquiries, and information requests with a professional and courteous approach in a busy healthcare setting.

The role requires GCSE English and Maths and prior reception experience. It emphasises confidentiality, teamwork, and maintaining a neat reception area while supporting a high standard of service.

Qualifications

• GCSE (grade C or above) in English and Maths or equivalent.
• Experience of working in a main reception environment.
• Experience of using a franking machine and handling post.

Responsibilities

• Sort and organise incoming post and frank outgoing mail.
• Receive deliveries and log them in.
• Answer telephone calls politely and direct to the correct staff.
• Provide information to the public and colleagues while respecting confidentiality.
• Maintain cleanliness and tidiness in the reception area.
• Support anxious or distressed visitors with professionalism.

Skills

Communication skills

Calm under pressure

Teamwork

Attention to detail

Education

GCSE English & Maths

Tools

Franking machine

Job description

Dorset County Hospital NHS Foundation Trust is seeking a Main Receptionist to be the welcoming first point of contact for patients, visitors and staff. You will handle post, deliveries, phone enquiries, and information requests with a professional and courteous approach in a busy healthcare setting.

The role requires GCSE English and Maths and prior reception experience. It emphasises confidentiality, teamwork, and maintaining a neat reception area while supporting a high standard of service.