Front Desk Supervisor - Lead Guest Experience & Team

RBH; Manchester; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Discounted hotel room rates

Birthday leave

Enhanced Maternity, adoption & shared

Course Sponsorship

30% F&B discount

Refer a Friend £250

Flexible working

Wagestream

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a Front Office Supervisor for our Hampton by Hilton Manchester Northern Quarter. You will lead the front desk team, greet guests, and ensure smooth check-ins and check-outs while delivering a warm, efficient service.

This role requires strong communication, leadership, and problem-solving in a fast-paced guest-facing environment. You’ll coordinate with housekeeping and maintenance, manage reservations, and help train and support staff to uphold our high

Qualifications

• Experience at a front desk or guest services role.
• Ability to lead and train a team during busy periods.
• Excellent communication and problem-solving skills.
• Organised, detail-oriented, and capable of handling reservations accurately.

Responsibilities

• Lead the front desk team with a friendly, proactive approach.
• Manage check-ins / check-outs and guest inquiries.
• Provide guidance and training to front desk agents.
• Coordinate with housekeeping and maintenance for room availability.
• Oversee reservations and billing accuracy.
• Assist with shift planning and scheduling.
• Maintain a welcoming front desk area and guest experience.

Skills

Front desk experience

Leadership

Communication

Problem-solving

Guest service oriented

Organised / detail-oriented

Team collaboration

Job description

RBH Hospitality Management is seeking a Front Office Supervisor for our Hampton by Hilton Manchester Northern Quarter. You will lead the front desk team, greet guests, and ensure smooth check-ins and check-outs while delivering a warm, efficient service.

This role requires strong communication, leadership, and problem-solving in a fast-paced guest-facing environment. You’ll coordinate with housekeeping and maintenance, manage reservations, and help train and support staff to uphold our high