Front Desk Supervisor: Calm, Guest-First Leadership

LGH Hotel Management Ltd; City of Edinburgh; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Free meals on duty

Free parking

Employee discounts on room rates

IHG employee room benefit

Wellbeing resources

Cycle to work scheme

Counseling sessions

Job summary

LGH Hotels Management is seeking an experienced Hotel Reception Supervisor for the Holiday Inn Edinburgh. You will lead the front desk team, ensure guest satisfaction and maintain high service standards.

This hands-on role requires calm communication, staff mentoring, and close coordination with Reservations, Housekeeping and Maintenance to deliver a seamless guest journey.

Join our UK portfolio and enjoy employee benefits, meals on duty, free parking and staff discounts across the LGH network.

Qualifications

• Experience in hotel reception or front office supervision.
• Strong communication and guest-service mindset.
• Ability to manage staff and coordinate with departments.

Responsibilities

• Supervise the daily operation of the hotel reception, ensuring high standards of service.
• Support, guide and motivate the reception team.
• Coordinate with Reservations, Housekeeping and Maintenance to ensure a smooth guest journey.
• Handle guest complaints and enquiries professionally.
• Monitor occupancy levels and staffing to meet operational needs.
• Ensure accurate billing and payment processes.
• Support the hotel’s online reputation by responding to guest reviews.

Skills

Hotel reception

Front office

Supervisory experience

Guest service

Team leadership

Tools

POS system

Job description

LGH Hotels Management is seeking an experienced Hotel Reception Supervisor for the Holiday Inn Edinburgh. You will lead the front desk team, ensure guest satisfaction and maintain high service standards.

This hands-on role requires calm communication, staff mentoring, and close coordination with Reservations, Housekeeping and Maintenance to deliver a seamless guest journey.

Join our UK portfolio and enjoy employee benefits, meals on duty, free parking and staff discounts across the LGH network.