Guest Experience Host - Front Desk Receptionist

LGH Hotels Management Ltd; Greater London; Sur place; GBP 12 000 - 21 000; Plein temps

Avantages offerts par ce poste

Employee discounts on bedroom rates

IHG employee room benefit programme

Shopping discounts

Free meals on duty

Free parking

Wellbeing support

Résumé du poste

LGH Hotels Management is seeking a friendly Hotel Receptionist for Holiday Inn London - Regent’s Park to be the first point of contact for guests. You will welcome guests, manage reservations, and handle inquiries with a calm, professional approach to ensure a memorable stay.

As part of the Front Office team, you will provide information about the hotel and local area, support guests throughout their stay, and work closely with colleagues to deliver a seamless guest experience.

Qualifications

• Experience in guest-facing hospitality; focus on creating positive guest experiences.
• Strong communication and organisational skills for a smooth front desk operation.
• Ability to stay calm and professional in a fast-paced guest-facing environment.
• Professional and friendly demeanor when dealing with guests and colleagues.
• Good computer skills and familiarity with hotel systems and processes.

Responsabilités

• Welcome guests warmly and professionally, ensuring a smooth check-in and check-out experience.
• Support guests during their stay by responding to queries and requests with care and efficiency.
• Handle incoming phone calls, emails and reservations accurately and confidently.
• Provide clear information about the hotel, its facilities and the local area.
• Use the hotel reservation system accurately, keeping guest information up to date.

Connaissances

Guest service

Clear communication

Front desk operations

Phone handling

Reservations management

Outils

Hotel reservation system

Description du poste

LGH Hotels Management is seeking a friendly Hotel Receptionist for Holiday Inn London - Regent’s Park to be the first point of contact for guests. You will welcome guests, manage reservations, and handle inquiries with a calm, professional approach to ensure a memorable stay.

As part of the Front Office team, you will provide information about the hotel and local area, support guests throughout their stay, and work closely with colleagues to deliver a seamless guest experience.