Receptionist

Impact Recruitment Group Ltd; Birmingham; On-site; GBP 12,000 - 17,000; Part time

Job summary

A creative wellness studio is seeking a Receptionist in Birmingham. This role involves welcoming members and guests, managing bookings, and ensuring operations run smoothly. Candidates should have previous experience in customer-facing roles, strong communication skills, and a passion for wellness. Hours are Monday to Thursday, 1:30 pm – 9:30 pm with potential for additional shifts.

Qualifications

• Experience in a receptionist, front-of-house, or hospitality role.
• Confident communicator with a calm, friendly presence.
• Highly organized, detail-focused, and able to multitask.
• Flexible and willing to support occasional weekend events.
• Passion for wellness, fitness, or creative industries is a bonus.
• Able to work afternoon to evening shifts (1:30 pm–9:30 pm).

Responsibilities

• Greet all members and visitors with a professional, friendly attitude.
• Manage class bookings and check-ins efficiently.
• Respond to member inquiries via email and in person.
• Process payments and manage billing queries.
• Troubleshoot account issues or escalate where needed.
• Coordinate with external services (cleaning, maintenance, etc.).
• Monitor and replenish essential stock and merchandise.
• Help maintain a safe and organised studio environment.

Skills

Customer service skills

Communication skills

Organization skills

Multitasking abilities

Wellness/fitness interest

Afternoon-evening shifts

Job description

Overview

Receptionist for a Creative Wellness Studio — Location: Birmingham Studio (onsite). Monday, Tuesday, Wednesday and Thursday 1.30pm – 9.30pm with flexibility to increase hours as and when.

You will be the first point of contact for members and guests, creating a warm, welcoming experience while keeping operations running smoothly behind the scenes. This is a role for someone who takes pride in delivering excellent service and enjoys variety in daily tasks within a community, wellbeing, or lifestyle space.

Responsibilities

• Greet all members and visitors with a professional, friendly attitude
• Manage class bookings, check-ins, and cancellations efficiently
• Respond to member inquiries via email, in person, and social media
• Process payments and manage billing queries
• Troubleshoot account issues or escalate where needed
• Coordinate with external services (cleaning, maintenance, etc.)
• Monitor and replenish essential stock and merchandise
• Help maintain a safe and organised studio environment

Qualifications/Requirements

• Experience in a receptionist, front-of-house, or hospitality role
• A confident communicator with a calm, friendly presence
• Highly organized, detail-focused, and able to multitask
• Flexible and willing to support occasional weekend events
• Passion for wellness, fitness, or creative industries is a bonus
• Able to work afternoon to evening shifts (1:30 pm–9:30 pm)

Additional Notes

This role is onsite in Birmingham. Pay ranges and other postings are provided by the employer; actual pay will be based on skills and experience.