Front Desk Receptionist

TN United Kingdom; England; On-site; GBP 22,000 - 30,000; Full time

Job summary

Ein etabliertes Unternehmen im Gastgewerbe sucht einen Front Desk Receptionist, der leidenschaftlich daran interessiert ist, außergewöhnlichen Kundenservice zu bieten. In dieser Rolle sind Sie der erste Ansprechpartner für unsere Gäste und tragen dazu bei, unvergessliche Erlebnisse zu schaffen. Sie werden in einem luxuriösen Umfeld arbeiten, in dem Ihre Fähigkeiten geschätzt werden und Sie die Möglichkeit haben, in Ihrer Karriere zu wachsen. Wenn Sie ein Auge für Details haben und in einem dynamischen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Ausgezeichnete Schulungs- und Karrieremöglichkeiten

Hotel-Servicegebühr

Bis zu 20 kostenlose Nächte in jedem Four Seasons Hotel

Kostenlose Mahlzeiten während der Dienstzeit

Shuttlebus-Service

Urlaubsanspruch bis zu 33 Tage

Bupa-Zahnplan nach 6 Monaten

Kostenlose Uniformreinigung

Jährliche Themen-Mitarbeiterfeier

Zugang zu Wagestream - Gehaltsvorschuss

Qualifications

• Erfahrung im Luxusmarkt ist von Vorteil.
• Hohe Aufmerksamkeit für Details und Engagement für Qualität.

Responsibilities

• Begrüßen und Einchecken der Gäste mit einem warmen und freundlichen Auftreten.
• Verarbeiten von Gästeanfragen und -beschwerden effizient.

Skills

Kundenservice

Detailgenauigkeit

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Flexibilität

Job description

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Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable, and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivaled sense of escape with unlimited access to nature, wildlife, and unique outdoor experiences. Whether you're visiting with your loved one, family, or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups, and event spaces with sustainable innovations throughout.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable, and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivaled sense of escape with unlimited access to nature, wildlife, and unique outdoor experiences. Whether you're visiting with your loved one, family, or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups, and event spaces with sustainable innovations throughout.

The Four Seasons Hotel Hampshire is a resort hotel in the countryside, just 10 minutes from the town of Fleet and Farnham and 45 minutes from London. With a varied selection of restaurants focusing on local produce, banqueting for 200, and 24-hour room service, our guests have a lovely collection to choose from.

About the role

We are currently seeking a professional and welcoming Front Desk Receptionist to join our exceptional team. If you’re passionate about providing world-class service and creating memorable guest experiences, you will be the first point of contact for our guests, setting the tone for their entire stay. Your warmth and professionalism will help us deliver the impeccable Four Seasons experience, ensuring our guests feel welcome, cared for, and valued.

What you will do

1. Greet and check in guests with a warm and friendly demeanor, ensuring a seamless arrival experience.

2. Handle guest inquiries and concerns efficiently, ensuring satisfaction and resolution in a timely manner.

3. Process guest check-outs, ensuring all billing information is accurate and up to date.

4. Maintain knowledge of hotel services, amenities, local attractions, and activities to provide guests with useful information.

5. Collaborate with other hotel departments to ensure guests’ needs are met throughout their stay.

6. Manage reservations, assist with room assignments, and ensure accurate data entry into the property management system.

7. Handle cash, credit card transactions, and maintain financial accuracy.

8. Uphold Four Seasons' high standards of customer service, professionalism, and discretion.

What you bring

• High attention to detail and commitment to a luxury quality.

• Passion for excellence and innovation.

• Previous experience in the luxury market.

• Ability to work under pressure and meet tight deadlines.

• Flexibility to adapt to changing guest needs and preferences.

• Exceptional customer service skills with a passion for delivering a luxury guest experience.

• Excellent communication, problem-solving, and organizational skills.

What we offer:

• Excellent Training & Career development opportunities.

• Hotel Service Charge.

• Up to 20 complimentary nights at any Four Seasons Hotel or Resort around the world with years of service.

• Free meals at Henry's while on duty including fruits, coffee/tea available throughout the day.

• Shuttle bus service from the hotel between Fleet & Church Crookham.

• Holiday entitlement increases with years of service up to 33 days off.

• Bupa dental plan available after 6 months of service.

• Opportunities to build a successful career with global potential!!

• Free uniform dry cleaning available.

• Annual themed employee party and many social, charitable & sporting events throughout the year.

• Access to Wagestream - salary advance benefit.

• Employee recognition programmes.