Emergency Department Receptionist (Band 3)

Airedale NHS Foundation Trust; Long Lee; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking an enthusiastic Emergency Department Receptionist to join their dynamic team. In this vital role, you'll provide a high-quality reception and administrative service within a fast-paced environment. Your ability to communicate effectively and handle distressed patients will be essential as you support the urgent care team. This role offers a unique opportunity to contribute to patient care while working alongside dedicated professionals in a collaborative atmosphere. If you're committed to quality and care, this position is perfect for you!

Qualifications

• Significant reception/office experience in a healthcare setting.
• Understanding of confidentiality policies and procedures.

Responsibilities

• Provide reception and documentation for patients in the Emergency Department.
• Alert nursing staff about urgent patient conditions.

Skills

ECDL/CLAIT or equivalent

SystmOne experience

IT skills (Microsoft Word, Outlook)

Communication skills

Ability to handle distressed patients

Education

ECDL/CLAIT or equivalent

Tools

SystmOne

Microsoft Word

Outlook

Job description

Emergency Department Receptionist (Band 3)

Join to apply for the Emergency Department Receptionist (Band 3) role at Airedale NHS Foundation Trust

Emergency Department Receptionist (Band 3)

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Join to apply for the Emergency Department Receptionist (Band 3) role at Airedale NHS Foundation Trust

Job Overview

To provide a high quality 24 hour efficient and organised reception/administration service within the Emergency Department, ensuring all procedures are adhered to whilst working to the Trust Right Care values.

Job Overview

To provide a high quality 24 hour efficient and organised reception/administration service within the Emergency Department, ensuring all procedures are adhered to whilst working to the Trust Right Care values.

Previous applicants need not re-apply

Main duties of the job

Reception and documentation of patients attending the Emergency department using the hospital computer system (SystmOne).

Using own judgement to alert nursing/medical staff regarding patients conditions that may require urgent intervention.

Checking clinical coding on SystmOne prior to discharging patient records, ensuring any follow up referrals are deal with in accordance with the appropriate pathway.

Communicate effectively and sensitively to distressed patients and relatives.

Able to recognise and diffuse difficult situations as they arise, particularly at busy times, whilst retaining composure and willingness to assist.

Provide support to the whole of the Urgent Care team and other members of the multi-disciplinary team both internal and external to the Trust

General admin duties e.g. filing, dealing with telephone enquiries, scanning etc

Working for our organisation

You will be working alongside a team of enthusiastic admin staff, including receptionists, support clerks, secretaries and liaise with the Acute Assessment Unit admin team.

You will be required to be flexible and adaptable as you can be asked to swap shifts on occasions to meet the demands of the service.

We are looking for staff with commitment to quality and care and working together for patients

Detailed Job Description And Main Responsibilities

For further details please see the attached job description and person specification attached to this advert.

Person specification

Qualifications

Essential criteria

• ECDL/CLAIT or equivalent or SystmOne experience
  
  

Desirable criteria

• IT skills e.g. Microsoft word, Outlook, Internet Explorer, Aireshare
  
  

Experience

Essential criteria

• Significant and recent reception/office experience in a health care setting
• Experience and understanding of confidentiality policies and procedures
• Experience of working shifts with a flexible approach to work
• Previous work in a pressurised environment
• Experience in dealing with distressed patients and relatives
• Experience in working in a multi-disciplinary team
• General office experience e.g. filing, telephone enquiries, scanning systems etc
• Understanding the importance of data quality
  
  

Desirable criteria

• Previous Emergency Department experience
• Understanding appointment systems
• Experience in working a 24/7 shift system, including nights

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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