Ward Receptionist

North Bristol NHS Trust; Bristol; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Ward Receptionist to support the Surgical Admissions Unit. In this role, you'll be responsible for managing patient records, arranging appointments, and ensuring effective communication within a busy environment. This position offers a unique opportunity to contribute to the efficient operation of a leading healthcare facility while enhancing your administrative skills. Join a team that values diversity and is committed to providing exceptional patient care. If you are organized, communicative, and eager to make a difference, this role is perfect for you.

Qualifications

• Maintain patient records and ensure timely filing.
• Arrange appointments and manage patient discharge planning.
• Communicate effectively with patients and staff.

Responsibilities

• Provide clerical assistance in busy reception areas.
• Maintain safety and security of patients and environment.
• Participate in relevant training and comply with policies.

Skills

Communication Skills

Organizational Skills

Computer Literacy

Education

Functional Skills Level 2 in English

Functional Skills Level 2 in Maths

Tools

Cerner System

Job description

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Thank you for your interest in this vacancy! We highly recommend reading our Tips on how to apply page to give you an insight on how applications are scored & shortlisted by our Recruiting Managers. These tips have been provided to give you a better chance of being shortlisted for our vacancies.

Please note that if you apply for a position with North Bristol NHS Trust, you may be contacted via TRAC or via email. This includes invites for job interviews. We therefore recommend that you regularly check your TRAC Account and email accounts including junk and spam folders.

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.

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Job Overview

To support the Surgical Admissions Unit and the Surgical Day Assessment Unit in a wide range of duties for their busy reception areas. The core responsibilities of the post are to provide administrative/clerical assistance, ensure that effective communication is maintained with patients, relatives and members of the multidisciplinary team, and to contribute to the efficient running of the unit.

Main duties of the job

• To maintain patient’s records ensuring filing is completed in a timely way and notes are available for clinical staff, trace patients notes and x-rays and prepare admission folders as required.
• Arrange appointments, request transport and contribute to the patient discharge planning process, maintaining Cerner system and up to date bed state.
• Contribute to the clinical audit programme by recording information/statistics as required.
• Answer the telephone and with the assistance of nursing staff answer requests for information.
• Maintain stocks of stationery, keep reception desk and notice boards tidy.
• Communicate effectively with colleagues, patients and relatives through verbal/written communication, participating at ward meetings and maintaining confidentiality of information at all times.
• Carry out other specific administrative/clerical and housekeeping duties as requested by the ward manager.
• Contribute to maintaining the safety and security of patients and their belongings and to maintaining the safety and security of the environment.
• Maintain personal standards of health, safety and security and understand own responsibilities under the Health and Safety at Work Act.
• Participate in relevant training as identified through individual performance review.
• Comply with the Data Protection Act.
• Adhere to Trust/Directorate/Departmental policies
  
  

Working for our organisation

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Detailed Job Description And Main Responsibilities

• To maintain patient’s records ensuring filing is completed in a timely way and notes are available for clinical staff, trace patients notes and x-rays and prepare admission folders as required.
• Arrange appointments, request transport and contribute to the patient discharge planning process, maintaining Cerner system and up to date bed state.
• Contribute to the clinical audit programme by recording information/statistics as required.
• Answer the telephone and with the assistance of nursing staff answer requests for information.
• Communicate effectively with colleagues, patients and relatives through verbal/written communication, participating at ward meetings and maintaining confidentiality of information at all times.
• Contribute to maintaining the safety and security of patients and their belongings and to maintaining the safety and security of the environment.
  
  

Person specification

Knowledge, Skills And Abilities

Essential criteria

• Functional skills level 2 in English and Maths
• Computer Literate
  
  

Desirable criteria

• NHS/ Healthcare Experience
• Working with the public
  
  

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel [phone].

North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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