Front Desk Pro: Guest Experience & Training

IBIS; Birmingham; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Hotel discounts worldwide

Training and development opportunities

Supportive and inclusive team

Job summary

Accor is seeking a friendly, customer-focused Reception Team Member for the ibis Birmingham New Street Station in central Birmingham. You will be the first point of contact for guests, delivering excellent service and a warm welcome to ensure a smooth stay.

The role is full-time, with a headline salary up to £12.71 per hour plus benefits, and opportunities for training and development within a supportive team environment.

Qualifications

• Hospitality experience is preferred.
• Proven customer service ability and a welcoming demeanour.
• Comfort with hotel computer systems and bookings.

Responsibilities

• Welcome guests, manage check-ins and check-outs
• Handle reservations, enquiries and guest requests
• Process payments and maintain accurate records
• Promote hotel services and facilities
• Resolve guest queries professionally
• Collaborate with other departments to ensure a seamless guest experience

Skills

Friendly personality

Communication skills

Customer service

Organisational skills

Computer literacy

Tools

Hotel systems

Job description

Accor is seeking a friendly, customer-focused Reception Team Member for the ibis Birmingham New Street Station in central Birmingham. You will be the first point of contact for guests, delivering excellent service and a warm welcome to ensure a smooth stay.

The role is full-time, with a headline salary up to £12.71 per hour plus benefits, and opportunities for training and development within a supportive team environment.