Reception Team Member

IBIS; Birmingham; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Hotel discounts worldwide

Training and development opportunities

Supportive and inclusive team

Job summary

Accor is seeking a friendly, customer-focused Reception Team Member for the ibis Birmingham New Street Station in central Birmingham. You will be the first point of contact for guests, delivering excellent service and a warm welcome to ensure a smooth stay.

The role is full-time, with a headline salary up to £12.71 per hour plus benefits, and opportunities for training and development within a supportive team environment.

Qualifications

• Hospitality experience is preferred.
• Proven customer service ability and a welcoming demeanour.
• Comfort with hotel computer systems and bookings.

Responsibilities

• Welcome guests, manage check-ins and check-outs
• Handle reservations, enquiries and guest requests
• Process payments and maintain accurate records
• Promote hotel services and facilities
• Resolve guest queries professionally
• Collaborate with other departments to ensure a seamless guest experience

Skills

Friendly personality

Communication skills

Customer service

Organisational skills

Computer literacy

Tools

Hotel systems

Job description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Located in the heart of Birmingham city centre, just moments from New Street Station, ibis Birmingham New Street Station hotel welcomes guests from around the world. We're looking for a friendly, energetic and customer-focused Reception Team Member to join our team. This is a full‑time role with a salary of up to £12.71 per hour plus benefits.

You’ll likely be the first person our guests meet so you’ll need to create great first impressions, deliver excellent service and help ensure they enjoy a smooth and welcoming stay.

What You’ll Be Doing

• Welcome guests and manage check‑ins and check‑outs
• Handle reservations, enquiries and guest requests
• Process payments and maintain accurate records
• Promote hotel services and facilities
• Resolve guest queries efficiently and professionally
• Work closely with other departments to deliver a seamless guest experience

What We’re Looking For

• A friendly and approachable personality
• Excellent communication and customer service skills
• Good organisational skills and attention to detail
• Confidence using computers and hotel systems
• The ability to work in a fast‑paced environment
• Flexibility to work shifts, including evenings, weekends and holidays
• Previous hospitality or customer service experience is beneficial

What You Can Expect From Us

• Hotel discounts worldwide
• Training and development opportunities
• A supportive and inclusive team environment

You’ll be joining us at an exciting time as we recently joined the Starboard Hotels family.

If you enjoy meeting people, thrive in a busy environment and have a passion for great service, we’d love to hear from you.

Please note that all offers of employment are subject to satisfactory proof of the right to work in the UK.

Reference: REC-001

Qualifications

• Hospitality experience is preferred

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.