Front Desk & Patient Experience Coordinator

Avon Local Medical Committee Ltd; West of England; Hybrid; GBP 20,000 - 24,000; Full time

Job summary

BrisDoc is seeking a Receptionist/Host for our out-of-hours base in Greenway to provide front-of-house reception and support patients through their journey in our NHS services.

You will welcome patients, answer internal calls, record information accurately and ensure staff have necessary materials to work effectively. The role requires professional, courteous conduct and adherence to BrisDoc standards.

Qualifications

• Educated to GCSE standard (or equivalent) with grade C or above in English.
• Experience of working in customer care in a front line role.
• Desirable: Qualification / certificates in customer service.
• Desirable: Experience of providing reception duties.

Responsibilities

• Perform reception duties in an efficient, professional and courteous manner.
• Welcome patients in a polite and professional manner, in accordance with BrisDoc's Code of Expectations and Standards of Behaviour.
• Record patient information accurately for other team members to use.
• To ensure that all clinical staff are logged in and have all the materials necessary to work effectively.
• To check the clinical boxes and replenish from stock. Any missing items to be reported to the Shift Manager.
• To provide administrative support to the Integrated Urgent Care clinical team as directed by the Shift Manager or Assistant Shift Manager.
• To provide patients with information as directed by clinical staff.
• Ensure patients are directed to facilities as required eg toilets, breast feeding areas, refreshments.
• To answer internal calls and convey information and messages between team members in an accurate and timely way.
• To perform all necessary record keeping as required by the Shift Manager for the effective operation of the shift.
• To ensure that patient waiting areas are kept clean and tidy.

Skills

Customer care experience

Front desk experience

Education

GCSE English

Customer service certificates (desirable)

Job description

BrisDoc is seeking a Receptionist/Host for our out-of-hours base in Greenway to provide front-of-house reception and support patients through their journey in our NHS services.

You will welcome patients, answer internal calls, record information accurately and ensure staff have necessary materials to work effectively. The role requires professional, courteous conduct and adherence to BrisDoc standards.