Receptionist/Host – Greenway Community Practice

Avon Local Medical Committee Ltd; West of England; Hybrid; GBP 20,000 - 24,000; Full time

Job summary

BrisDoc is seeking a Receptionist/Host for our out-of-hours base in Greenway to provide front-of-house reception and support patients through their journey in our NHS services.

You will welcome patients, answer internal calls, record information accurately and ensure staff have necessary materials to work effectively. The role requires professional, courteous conduct and adherence to BrisDoc standards.

Qualifications

• Educated to GCSE standard (or equivalent) with grade C or above in English.
• Experience of working in customer care in a front line role.
• Desirable: Qualification / certificates in customer service.
• Desirable: Experience of providing reception duties.

Responsibilities

• Perform reception duties in an efficient, professional and courteous manner.
• Welcome patients in a polite and professional manner, in accordance with BrisDoc's Code of Expectations and Standards of Behaviour.
• Record patient information accurately for other team members to use.
• To ensure that all clinical staff are logged in and have all the materials necessary to work effectively.
• To check the clinical boxes and replenish from stock. Any missing items to be reported to the Shift Manager.
• To provide administrative support to the Integrated Urgent Care clinical team as directed by the Shift Manager or Assistant Shift Manager.
• To provide patients with information as directed by clinical staff.
• Ensure patients are directed to facilities as required eg toilets, breast feeding areas, refreshments.
• To answer internal calls and convey information and messages between team members in an accurate and timely way.
• To perform all necessary record keeping as required by the Shift Manager for the effective operation of the shift.
• To ensure that patient waiting areas are kept clean and tidy.

Skills

Customer care experience

Front desk experience

Education

GCSE English

Customer service certificates (desirable)

Job description

Job summary

We are looking for Receptionist/Host to work at our out of hours base in Greenway. The purpose of this role is to provide a front of house reception service at Brisdoc's treatment centres and promote high standards of patient experience.The main responsibilities include:welcoming patients on arrival and supporting them through their patient journey in the serviceAnswering internal phone calls within the agreed BrisDoc standards and recording all necessary information accurately for other team members to usePerforming accurate record keeping and all other front line reception duties as required.At all times the post holder must act in a manner consistent with the code of conduct and appearance representing BrisDoc and the NHS.Please note: This role will be based at Greenway Community Practice, Greystoke Avenue, Southmead, Bristol, BS10 6AF

Main duties of the job

• Perform reception duties in an efficient, professional and courteous manner.
• Welcome patients in a polite and professional manner, in accordance with BrisDoc's Code of Expectations and Standards of Behaviour.
• Record patient information accurately for other team members to use.
• To ensure that all clinical staff are logged in and have all the materials necessary to work effectively.
• To check the clinical boxes and replenish from stock. Any missing items to be reported to the Shift Manager.
• To provide administrative support to the Integrated Urgent Care clinical team as directed by the Shift Manager or Assistant Shift Manager.
• To provide patients with information as directed by clinical staff.
• Ensure patients are directed to facilities as required eg toilets, breast feeding areas, refreshments.
• To answer internal calls and convey information and messages between team members in an accurate and timely way.
• To perform all necessary record keeping as required by the Shift Manager for the effective operation of the shift.
• To ensure that patient waiting areas are kept clean and tidy.

About us

BrisDoc is a proud provider of NHS Healthcare who have been passionately delivering our mission of 'patient care, by people who care' for over 20 years.
We run an exciting range of Primary Care Services including Broadmead Medical Centre, Charlotte Keel Medical Practice, Homeless Health Service and Severnside Urgent Care. This enables BrisDoc to offer excellent healthcare 24 hours a day, 365 days a years to over one million patients across Bristol, North Somerset and South Glos.
We are a 'Social Enterprise' and an "Employee-Owned Business" - this means the decisions we make, are for the good of our patients, workforce, and wider community. This involves prioritising the health of our patients, protecting our environment, focusing on equality, diversity, and inclusion, looking after the health and wellbeing of our team, and improving the social and economic status of our population.
We are proud to be an organisation that 'gives back'. Our BrisDoc 'Community Fund' is a staff-led team which works closely with health-based charitable causes, both local and international, to invest time and money to improve lives in disadvantaged communities.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification for more information about the role.

Person Specification

Qualifications and Training

Essential

• Educated to GCSE standard (or equivalent) with grade C or above in English

Desirable

• Qualification / certificates in customer service

Knowledge, Skills and Experience

Essential

• Experience of working in customer care in a front line role

Desirable

• Experience of providing reception duties
• Can self-analyse own work and performance - Ability to recognise own limitations and act upon them appropriately