Greenway Receptionist/Host

Brisdoc-Healthcare-Services; West of England; On-site; GBP 15,000 - 25,000; Part time

Job summary

BrisDoc Healthcare Services is seeking a part-time Receptionist/Host to operate from Greenway Community Practice in Bristol. You will provide a courteous front-of-house reception service for NHS patients, support the patient journey, and handle call and information recording to assist clinical staff.

The role requires GCSE English at grade C or above and customer service experience. Evening and weekend shifts at Greenway may be required, with on-site duties and patient-facing responsibilities.

Qualifications

• GCSE English at grade C or above is required.
• Experience in frontline customer care is essential.
• Customer service certificates or training are desirable.

Responsibilities

• Perform front desk reception duties efficiently and professionally.
• Welcome patients on arrival and support their journey through the service.
• Answer internal calls and record information accurately for the team.

Skills

Customer service

Reception duties

Front line experience

Education

GCSE English C or above

Customer service certificates

Job description

Main area administration Grade Salary Ranges: 15,001 - 25,000 Contract Permanent: Evenings, weekends and overnights (Greenway) Hours Part time - 7.94 hours per week (Evenings & weekends may be required to cover overnights) Job ref Greenway Receptionist/Host

Employer BrisDoc Healthcare Services Employer type Private Sector Site BrisDoc Healthcare Services Town Bristol Salary Evenings £13.72 per hour, weekends and overnights £15.37 Closing 07/10/2026 23:59

Salary Ranges: 15,001 - 25,000

Job overview

We are looking for Receptionist/Host to work at our out of hours base in Greenway. The purpose of this role is to provide a front of house reception service at Brisdoc’s treatment centres and promote high standards of patient experience.

The main responsibilities include: welcoming patients on arrival and supporting them through their patient journey in the service

Answering internal phone calls within the agreed BrisDoc standards and recording all necessary information accurately for other team members to use

Performing accurate record keeping and all other front line reception duties as required.

At all times the post holder must act in a manner consistent with the code of conduct and appearance representing BrisDoc and the NHS.

Please note: This role will be based at Greenway Community Practice, Greystoke Avenue, Southmead, Bristol, BS10 6AF

Main duties of the job

• Perform reception duties in an efficient, professional and courteous manner.
• Welcome patients in a polite and professional manner, in accordance with BrisDoc’s Code of Expectations and Standards of Behaviour.
• Record patient information accurately for other team members to use.
• To ensure that all clinical staff are logged in and have all the materials necessary to work effectively.
• To check the clinical boxes and replenish from stock. Any missing items to be reported to the Shift Manager.
• To provide administrative support to the Integrated Urgent Care clinical team as directed by the Shift Manager or Assistant Shift Manager.
• To provide patients with information as directed by clinical staff.
• Ensure patients are directed to facilities as required eg toilets, breast feeding areas, refreshments.
• To answer internal calls and convey information and messages between team members in an accurate and timely way.
• To perform all necessary record keeping as required by the Shift Manager for the effective operation of the shift.
• To ensure that patient waiting areas are kept clean and tidy.

Working for our organisation

BrisDoc is a proud provider of NHS Healthcare who have been passionately delivering our mission of 'patient care, by people who care' for over 20 years.

We run an exciting range of Primary Care Services including Broadmead Medical Centre, Charlotte Keel Medical Practice, Homeless Health Service and Severnside Urgent Care. This enables BrisDoc to offer excellent healthcare 24 hours a day, 365 days a years to over one million patients across Bristol, North Somerset and South Glos.

We are a 'Social Enterprise' and an \"Employee-Owned Business'\" - this means the decisions we make, are for the good of our patients, workforce, and wider community. This involves prioritising the health of our patients, protecting our environment, focusing on equality, diversity, and inclusion, looking after the health and wellbeing of our team, and improving the social and economic status of our population.

We are proud to be an organisation that 'gives back'. Our BrisDoc 'Community Fund' is a staff-led team which works closely with health-based charitable causes, both local and international, to invest time and money to improve lives in disadvantaged communities.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification for more information about the role.

Person specification

Qualifications and Training

• Educated to GCSE standard (or equivalent) with grade C or above in English
• Qualification / certificates in customer service

Knowledge, Skills and Experience

• Experience of working in customer care in a front line role
• Experience of providing reception duties
• Can self-analyse own work and performance - Ability to recognise own limitations and act upon them appropriately

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Amanda Harshaw Job title People Team Coordinator Email address [e-mail] Telephone number 0117 9370900 Additional information

Please contact the people team for more information on: 01179 370 900 option 1 or email: [e-mail]