Front Desk Manager — Guest‑First, Growth & Perks

Eden Hotel Collection; Highweek; On-site; GBP 26,000 - 32,000; Full time

Job summary

A prestigious hotel group in Highweek seeks an Assistant Reception Manager to lead the front office team and enhance the guest experience. Candidates should possess strong customer service skills, attention to detail, and a passion for hospitality. The role involves guest interactions from check-in to check-out, ensuring every detail is attended to for maximum satisfaction. Generous benefits package and a culture of inclusion are offered.

Benefits

31 days of leave, increasing with service

Monthly tips shared fairly

Exclusive discounts at over 800 retailers

Access to wellbeing resources

Dental and vision health plans

Cycle-to-Work and EV leasing options

Discounted stays and spa treatments

Employee recognition platform

Support for financial, mental, and physical wellbeing

Free parking and meals on duty

Qualifications

• Genuine and warm approach with standout people skills.
• Ability to coach and support team members.
• Previous management experience preferred.

Responsibilities

• Shape guest experiences from check-in to check-out.
• Lead and support the front office team.
• Handle room allocations and guest bills.

Skills

Customer service skills

People skills

Attention to detail

Communication skills

IT skills

Job description

A prestigious hotel group in Highweek seeks an Assistant Reception Manager to lead the front office team and enhance the guest experience. Candidates should possess strong customer service skills, attention to detail, and a passion for hospitality. The role involves guest interactions from check-in to check-out, ensuring every detail is attended to for maximum satisfaction. Generous benefits package and a culture of inclusion are offered.