Reservations Agent

Sloane Square Hotel; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Service charge

Performance-related incentives

Health plan

Employee Assistance Program

Loyalty Bonus

Holiday allowance

Friendly team in London location

Job summary

Sloane Square Hotel, a 100-bedroom independent boutique hotel on Sloane Square in Chelsea, seeks a Reservations Agent to convert enquiries into confirmed stays and ensure guests are looked after before arrival.

You will handle reservations across phone, email and online channels, maintain accurate bookings and rates, assist with front desk duties, and collaborate with Front Office and Housekeeping to ensure smooth arrivals while implementing revenue strategies.

Qualifications

• Previous experience in hotel reservations or reception (essential).
• An excellent telephone manner and clear written and spoken communication.
• A warm, guest-first approach to customer service.
• Strong organisational skills and attention to detail, even at busy times.
• Experience with hotel booking or property management systems (desirable).
• Fluency in additional languages (an advantage).
• Availability to work Monday to Saturday on a rota basis.
• The right to work in the UK.

Responsibilities

• Handle reservations by phone, email and online channels, from first enquiry to confirmation.
• Keep bookings, rates and guest requests accurate in our booking systems.
• Answer guests’ questions about rooms, packages and the local area.
• Support the front desk with reception duties when required.
• Work closely with the Front Office and Housekeeping teams so every arrival runs smoothly.
• Follow revenue strategies to maximise sales.
• Handle group and event bookings.

Skills

Reservations experience

Excellent telephone manner

Clear written and spoken communication

Guest-first service

Organisational skills

Languages a plus

Rotating Monday-Saturday

Right to work in UK

Tools

Hotel booking systems

Property management systems

Job description

Sloane Square Hotel is a 100-bedroom independent boutique hotel on Sloane Square, a short walk from the shops of the King’s Road, the Royal Court Theatre and some of Chelsea’s best-loved landmarks. Guests return to us for our personal, attentive service, and our reservations team is often the first voice they hear.

The role

Reservations Agent:

As our Reservations Agent, you will turn enquiries into confirmed stays and make every guest feel looked after before they arrive. You will:

• Handle reservations by phone, email and online channels, from first enquiry to confirmation
• Keep bookings, rates and guest requests accurate in our booking systems
• Answer guests’ questions about rooms, packages and the local area
• Support the front desk with reception duties when required
• Work closely with the Front Office and Housekeeping teams so every arrival runs smoothly
• Follow revenue strategies to maximise sales
• Handle group and event bookings

What you’ll bring

• Previous experience in hotel reservations or reception (essential)
• An excellent telephone manner and clear written and spoken communication
• A warm, guest-first approach to customer service
• Strong organisational skills and attention to detail, even at busy times
• Experience with hotel booking or property management systems (desirable)
• Fluency in additional languages (an advantage)
• Availability to work Monday to Saturday on a rota basis
• The right to work in the UK

What we offer

• £30,000 basic salary for 40 hours per week
• Service charge of approx. £900 per year
• Performance-related incentives worth approx. £1,000–£2,000 per year
• A subsidised health plan
• Employee Assistance Program
• Loyalty Bonus, increasing each year
• Increasing holiday allowance after 2 years
• A friendly, close-knit team in one of London’s best locations