Reception Manager

Sloane Square Hotel; Greater London; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Loyalty bonus

Subsidised health plan for you and the

Enhanced employer pension contribution

Employee Assistance Programme

28 days’ holiday

Job summary

Sloane Square Hotel, an independent hotel in Chelsea, seeks a Reception Manager to lead the front desk team and deliver outstanding guest service. You will oversee daily operations, train staff, and resolve guest issues with a guest-first approach.

The role emphasizes engaging with guests, leading from the front, and maintaining high standards of hospitality. Weekend and bank holiday shifts are required, with a competitive package including a service charge and benefits.

Qualifications

• Reception experience at Duty Manager level or above.
• Excellent communication and organisational skills.
• Ability to handle and resolve guest complaints effectively.
• Strong leadership, delegation and supervisory abilities.
• Proficiency in Microsoft Office and hotel systems.
• Flexibility to work weekends and bank holidays.
• A degree or diploma in hotel management is preferred but not essential.
• The right to work in the UK; sponsorship is not available.

Responsibilities

• Oversee daily reception operations and guest flow.
• Train and supervise the front desk team.
• Resolve guest complaints and deliver an outstanding guest experience.
• Lead from the front and engage with guests.

Skills

Reception management

Communication

Organisation

Guest relations

Leadership

Microsoft Office

Hotel systems

Shift flexibility

Education

Hotel management degree

Tools

MS Office

Job description

Sloane Square Hotel is an independent hotel right on Sloane Square, in the heart of Chelsea. Knightsbridge and the luxury boutiques of King’s Road and Sloane Street are just moments away. The hotel is known for its personal, attentive service.

The role

We’re looking for a Reception Manager to join our team. You’ll oversee daily reception operations, train and supervise the team, resolve guest complaints and deliver the best possible guest experience. We have no separate concierge or guest relations department, so our guest experience is centred on the front desk team. This role is for someone who loves engaging with guests and leading from the front.

Requirements

• Hotel reception experience at Duty Manager level or above
• Excellent communication and organisational skills
• Ability to handle and resolve guest complaints effectively
• Strong leadership, delegation and supervisory skills
• Proficiency in Microsoft Office and hotel systems
• Flexibility to work shifts, including weekends and bank holidays
• A degree or diploma in hotel management is preferred but not essential
• The right to work in the UK (sponsorship is not available for this role)
• £35,000 per year, plus service charge (approx. £700–£1,000 per year)
• Loyalty bonus
• Subsidised health plan for you and your immediate family
• Enhanced employer pension contribution
• Employee Assistance Programme
• [28] days’ holiday, increasing with service