French-Speaking Guest Experience Manager

...At Sloane; Greater London; Sur place; GBP 42 000 - 52 000; Plein temps

Avantages offerts par ce poste

Service charge

Discretionary bonus

Enhanced pension scheme

Enhanced annual leave

Enhanced maternity and paternity pay

Complimentary meals while on duty

Private Bupa Health Plan

Social events and engagement programs

CODE App hospitality benefits

Résumé du poste

...At Sloane, a 5-star luxury lifestyle boutique hotel in Chelsea, seeks a Guest Relations & Guest Experience Manager (French Speaking) to lead guest experiences from enquiry to post-stay. You will collaborate with Sales, Marketing and PR, manage VIP arrivals, and raise the hotel's profile with impeccable service.

Reporting to the General Manager, the role requires evenings, weekends and bank holidays. A Francophone candidate with strong relationship skills will thrive in this busy, high-touch

Qualifications

• Track record in guest relations or guest experience at luxury outlets.
• Emotionally intelligent — quick to read people and adapt your approach.
• A natural relationship-builder, equally at ease with regulars, VIPs and press.
• Clear, confident writing for guest correspondence, copy and team briefings.
• Working knowledge of UK Health & Safety, GDPR and data protection.

Responsabilités

• Engage with guests before, during and after their stay, building a genuine relationship with each one.
• Read each guest’s personality and pitch contact accordingly — attentive and high-touch for those who want it, discreet and straight to the point for those who don’t.
• Keep a working record of guest preferences, history and key dates, and brief the relevant team before every arrival.
• Personally manage VIP arrivals, welcome cards and bespoke amenities.
• Own the response to complaints and service failures, resolving them during the stay wherever possible.
• Maintain the concierge knowledge base — dining, access, local partners — and keep Front of House fluent in it.
• Develop and drive the hotel’s visibility strategy in close partnership with Sales, Marketing and PR.
• Turn guest relationships and insight into coverage, referrals and word of mouth.
• Host press and VIP visits, representing the hotel as its lead ambassador.
• Identify high-potential restaurant and bar guests and convert them into room bookings and repeat clientele.
• Walk every guest-facing area each morning — rooms, restaurant, bar, public spaces — and log defects with Head of Department.

Description du poste

...At Sloane, a 5-star luxury lifestyle boutique hotel in Chelsea, seeks a Guest Relations & Guest Experience Manager (French Speaking) to lead guest experiences from enquiry to post-stay. You will collaborate with Sales, Marketing and PR, manage VIP arrivals, and raise the hotel's profile with impeccable service.

Reporting to the General Manager, the role requires evenings, weekends and bank holidays. A Francophone candidate with strong relationship skills will thrive in this busy, high-touch