Hotel Receptionist

...At Sloane; Greater London; On-site; GBP 36,000 - 37,000; Full time

Benefits offered by this job

Competitive salary

Enhanced annual leave

Complimentary meals

Learning & development opportunities

Reward programmes & long service

Pension contributions (3%)

Dry cleaning (complimentary)

Maternity/paternity pay

Social calendar & team events

CODE App discounts

HSF Health Plan

GP advice line

Optical reimbursement

Family partner & children cover

Discounts & offers

Gym discounts

Job summary

Cadogan Estate's 5-star luxury boutique hotel in Chelsea seeks an attentive Hotel Receptionist to deliver warm, professional service to every guest, both in person and by phone, ensuring seamless front-of-house operations. You will greet guests warmly, manage check-in/out, assist with rooming and amenities, and promote our services and local experiences.

Candidates with at least 1 year in luxury hospitality and MS Office skills are encouraged to apply.

Qualifications

• Minimum 1 year experience in a hotel or luxury guest services environment.
• French language skills are appreciated.
• Strong proficiency with Microsoft Office.

Responsibilities

• Provide courteous and efficient check-in/check-out.
• Assist with rooming and in-room amenities; explain room features.
• Maintain guest profiles with preferences.
• Coordinate VIP arrivals and daily guest services.
• Know local area for elite reservations and recommendations.
• Handle guest accounts and card/cash transactions.
• Act as hotel ambassador and uphold neighbourhood policies.

Skills

1 year experience

French language appreciated

Microsoft Office

Tools

Guestline PMS

Job description

• Competitive salary ranging from £35,500 to £36,500 gross per annum, based on a 40-hour working week and inclusive of service charge, depending on experience.
• Enhanced annual leave, increasing with length of service
• Complimentary meals while on duty
• Ongoing learning and professional development opportunities
• Reward programmes, long service recognition, and employee appreciation incentives
• Employer pension contribution of 3%
• Complimentary dry cleaning
• Enhanced maternity and paternity pay
• A vibrant social calendar and engagement programme, including team events, seasonal celebrations and a quarterly Chair’s message
• Access to the CODE App, offering exclusive discounts across restaurants, hotels, and experiences in the UK*
• Access to the HSF Health Plan*, including:
• 24/7 GP advice line and confidential counselling support, including assistance for dependents
• Optical reimbursement
• Complimentary cover for your partner and children
• High street and grocery discounts, discounted cinema tickets, and a wide range of retail offers
• Discounted gym memberships

What will I be doing?

As a Hotel Receptionist, your primary responsibility will be to provide courteous and efficient service to all guests and maintain the highest levels of service standards at all times. You will be expected to greet guests in a warm and friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone. Your key duties and responsibilities will include:

• Delivering a fast and efficient check-in and check-out service and ensuring that all guest requests are handled in a polite and efficient manner
• Assisting with rooming and delivering in-room amenities, escorting guests to their room and providing an overview of the room features, including our in-room technology
• Maintaining guests' profiles updated to have an accurate source of information regarding their needs and preferences
• Assisting with the arrival of VIP guests and coordinating our guest services on a daily basis, such as pre-arrival emails, VIP reports, personalised guest experiences, room inspections, special room setups, amenities coordination, welcome letters, welcome gifts, room escorts, follow-up during their stay, post-stay follow-up, etc
• Maintaining a constant knowledge of the area, including restaurants, bars, galleries, exhibitions, concerts, shops, etc. You should have an up-to-date database of the trendiest establishments in the city and be able to suggest to our VIPs the most elite recommendations and provide exclusive reservations
• Efficiently dealing with all administrative tasks of the Front of House, ensuring the accuracy of guest accounts and invoicing/debiting of guests' credit cards and cash handling
• Being a hotel ambassador and making sure that the good neighbourhood policies are considered and respected by our guests.

Overall, the role of the Receptionist is crucial in ensuring that our guests have an exceptional experience from the moment they arrive. By providing warm and friendly service, personalising each interaction, and going above and beyond to exceed their expectations, you will help us create a memorable stay for each guest.

What are we looking for?

• A minimum of 1 years’ experience in a similar role in the hotel industry or luxury guest services environment
• Previous experience with Guestline PMS is an advantage
• A team player with a motivational spirit, highly appreciated to achieve a high level of service
• French language skills are much appreciated
• A self-starter who is creative, highly driven, and results-oriented with the ability to be proactive and reactive to both anticipated and sudden changes
• A high level of personal integrity and confidentiality
• A willingness to have a flexible working pattern to fit in with the needs of the business
• Proficiency in the use of Microsoft Office.

Who are we?

We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences.

Within one of London’s most stylish interiors, the hotel combines the quintessentially British style of the Cadogan Estate with a unique French touch. Designed as an exceptional and inspiring destination, it highlights the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting.

Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality.

*Upon successful completion of the probation period

*The service charge range fluctuates based on our forecasted business levels and may vary from month to month.