Front Desk Supervisor: Guest Experience Lead & Perks

Harri; Copmanthorpe; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Discounted room rates

Food & beverage discounts

Leisure Club access

Staff parking

Learning & Development opportunities

Employee Assistance Programme

Dedicated benefits website

Free meal during shifts

Job summary

Delta Hotels by Marriott York is seeking a Front Desk Associate to manage guest check-ins, verify identities and payments, assign rooms, and issue keys. You will balance and verify billing, compile daily reports, and ensure a seamless experience for guests at a four-star York property near the racecourse.

You will also assist management in training and coaching team members, uphold company policies, maintain safety standards, and respond to guest needs with professionalism and discretion.

Responsibilities

• Process guest check-ins and verify identity and payment.
• Assign rooms, issue keys, and balance/verify billing.
• Compile daily reports and complete cashier closing.
• Handle guest requests and coordinate with staff as needed.

Job description

Delta Hotels by Marriott York is seeking a Front Desk Associate to manage guest check-ins, verify identities and payments, assign rooms, and issue keys. You will balance and verify billing, compile daily reports, and ensure a seamless experience for guests at a four-star York property near the racecourse.

You will also assist management in training and coaching team members, uphold company policies, maintain safety standards, and respond to guest needs with professionalism and discretion.