Front Desk & Guest Experience Specialist

Young Women's Christian Association of Singapore; Penarth, High Street; On-site; GBP 18,000 - 25,000; Full time

Job summary

YWCA Fort Canning is seeking a Front Office team member to deliver exceptional guest service in a serene hotel environment. You will handle reservations, guest relations, billing, and general office duties to ensure a smooth and welcoming experience for all guests.

Responsibilities include greeting guests, managing reservations across channels, issuing room keys, handling mail and calls, and collaborating with the team to meet service standards. Experience in front desk is preferred.

Qualifications

• Minimum O Level or Higher NITEC in Hospitality Operations preferred.
• Minimum 1 year of experience preferably in front desk service.
• Ability to work shifts and collaborate effectively as a team.

Responsibilities

• Greet and attend to guests promptly to deliver a welcoming and high-quality customer service experience
• Manage all reservation channels to accurately record and confirm room bookings
• Distribute room keys efficiently to guests assigned to their rooms
• Maintain detailed knowledge of room categories, locations, capacities, and furnishings to assist guests effectively
• Resolve guest complaints and issues quickly to maintain guest satisfaction and service standards
• Process accounts and billing accurately and efficiently to ensure correct guest charges
• Perform general office duties including managing correspondence, emails, filing, and operating the switchboard
• Handle all incoming and outgoing mail, faxes, and messages for guests promptly
• Report unusual occurrences to the Supervisor on duty for timely resolution
• Carry out additional duties as assigned by the Supervisor to support Front Office operations

Skills

Customer service

Communication skills

Teamwork

Shift work

Education

O Level or Higher NITEC in Hospitality Operations

Job description

YWCA Fort Canning is seeking a Front Office team member to deliver exceptional guest service in a serene hotel environment. You will handle reservations, guest relations, billing, and general office duties to ensure a smooth and welcoming experience for all guests.

Responsibilities include greeting guests, managing reservations across channels, issuing room keys, handling mail and calls, and collaborating with the team to meet service standards. Experience in front desk is preferred.