Front Office Officer

Young Women's Christian Association of Singapore; Penarth, High Street; On-site; GBP 18,000 - 25,000; Full time

Job summary

YWCA Fort Canning is seeking a Front Office team member to deliver exceptional guest service in a serene hotel environment. You will handle reservations, guest relations, billing, and general office duties to ensure a smooth and welcoming experience for all guests.

Responsibilities include greeting guests, managing reservations across channels, issuing room keys, handling mail and calls, and collaborating with the team to meet service standards. Experience in front desk is preferred.

Qualifications

• Minimum O Level or Higher NITEC in Hospitality Operations preferred.
• Minimum 1 year of experience preferably in front desk service.
• Ability to work shifts and collaborate effectively as a team.

Responsibilities

• Greet and attend to guests promptly to deliver a welcoming and high-quality customer service experience
• Manage all reservation channels to accurately record and confirm room bookings
• Distribute room keys efficiently to guests assigned to their rooms
• Maintain detailed knowledge of room categories, locations, capacities, and furnishings to assist guests effectively
• Resolve guest complaints and issues quickly to maintain guest satisfaction and service standards
• Process accounts and billing accurately and efficiently to ensure correct guest charges
• Perform general office duties including managing correspondence, emails, filing, and operating the switchboard
• Handle all incoming and outgoing mail, faxes, and messages for guests promptly
• Report unusual occurrences to the Supervisor on duty for timely resolution
• Carry out additional duties as assigned by the Supervisor to support Front Office operations

Skills

Customer service

Communication skills

Teamwork

Shift work

Education

O Level or Higher NITEC in Hospitality Operations

Job description

Company Overview

Founded in 1875, the Young Women’s Christian Association (YWCA) of Singapore empowers women from low-income families through holistic programmes. YWCA Fort Canning, its hospitality arm, supports social initiatives like Empowering Mums and Meals-on-Wheels with all net proceeds.

Job Summary

Join YWCA Fort Canning’s Front Office team to deliver exceptional guest service in a serene hotel environment, handling reservations, guest relations, billing, and general office duties to ensure a smooth and welcoming experience.

Responsibilities

• Greet and attend to guests promptly to deliver a welcoming and high-quality customer service experience
• Manage all reservation channels to accurately record and confirm room bookings
• Distribute room keys efficiently to guests assigned to their rooms
• Maintain detailed knowledge of room categories, locations, capacities, and furnishings to assist guests effectively
• Resolve guest complaints and issues quickly to maintain guest satisfaction and service standards
• Process accounts and billing accurately and efficiently to ensure correct guest charges
• Perform general office duties including managing correspondence, emails, filing, and operating the switchboard
• Handle all incoming and outgoing mail, faxes, and messages for guests promptly
• Report unusual occurrences to the Supervisor on duty for timely resolution
• Carry out additional duties as assigned by the Supervisor to support Front Office operations

Preferred competencies and qualifications

• Minimum O Level or Higher NITEC in Hospitality Operations preferred
• Minimum 1 year of experience preferably in front desk service
• Ability to work shifts and collaborate effectively as a team player
• Good verbal and written communication skills to interact clearly with guests and colleagues
• Strong customer service skills to enhance guest experience