Front Desk & Guest Experience Specialist

Baillie Gifford Group; City of Edinburgh; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Baillie Gifford Group is seeking a Receptionist in Edinburgh to provide a warm and professional front-of-house experience. The office-based role supports visitors and colleagues, manages the switchboard and enquiries, and coordinates meeting room bookings.

The successful candidate will have strong customer service skills, be highly organised and collaborate closely with facilities and hospitality teams, working 8:00–17:30, Monday to Friday.

Qualifications

• Front-of-house experience and friendly, professional manner.
• Strong communication with visitors and colleagues.
• Able to multi-task in a busy front desk environment.

Responsibilities

• Greet visitors and manage front-of-house operations.
• Check in visitors using the Visitor Management System.
• Handle enquiries via phone, email or in person with professionalism.
• Coordinate room bookings and meeting room setup in collaboration with facilities.

Skills

Customer service

Team collaboration

Communication

Organisational skills

Tools

Visitor Management System

Room booking systems

Job description

Baillie Gifford Group is seeking a Receptionist in Edinburgh to provide a warm and professional front-of-house experience. The office-based role supports visitors and colleagues, manages the switchboard and enquiries, and coordinates meeting room bookings.

The successful candidate will have strong customer service skills, be highly organised and collaborate closely with facilities and hospitality teams, working 8:00–17:30, Monday to Friday.