Spa Receptionist - Guest Experience Specialist

The Landmark London Hotel; City of Westminster; Sur place; GBP 28 000 - 32 000; Plein temps

Avantages offerts par ce poste

Pension with company contributions

50% discount in all our restaurants

Discount on Spa treatments

Free meals on duty

Private medical insurance

Season ticket loan

Employee recognition schemes

Résumé du poste

The Landmark London Hotel is seeking a passionate Spa Receptionist to join our dedicated spa team. You will handle reservations, provide information on treatments and products, and contribute to delivering five-star service to guests and colleagues.

This permanent, full-time role offers a lively, energy-filled work environment opposite Marylebone Station, with excellent benefits including staff discounts, meals on duty, and career development opportunities.

Qualifications

• All applicants must be legally eligible to work in the UK.

Responsabilités

• Handle phone, email, and in-person reservations, ensuring efficient use of therapist time and treatment rooms
• Provide information on treatments, products, and promotions, and resolve guest queries promptly and professionally
• Manage cash, card, and membership transactions accurately, including gift voucher sales
• Promote and upsell spa products and packages to maximise revenue
• Manage booking systems, and coordinate with therapists, spa management and other departments for smooth operations

Description du poste

The Landmark London Hotel is seeking a passionate Spa Receptionist to join our dedicated spa team. You will handle reservations, provide information on treatments and products, and contribute to delivering five-star service to guests and colleagues.

This permanent, full-time role offers a lively, energy-filled work environment opposite Marylebone Station, with excellent benefits including staff discounts, meals on duty, and career development opportunities.