Receptionist

Baillie Gifford & Co; City of Edinburgh; Presencial; GBP 21.000 - 28.000; Jornada completa

Descripción de la vacante

Baillie Gifford & Co in Edinburgh is seeking a proactive Receptionist to be the welcoming front of the firm's offices. The role combines organisational flair with strong relationship-building to deliver a seamless experience for visitors and colleagues.

You will greet guests, check them in via the Visitor Management System, coordinate room bookings with Facilities, and support catering and general office operations.

Formación

• Front-of-house experience in corporate settings.
• Strong customer care and professional service.
• Confident using technology and office systems.
• Ability to multitask in a busy environment.

Responsabilidades

• Deliver warm, professional front-of-house experience for visitors and colleagues.
• Check-in visitors using the Visitor Management System and assist guests.
• Answer enquiries in person, by phone, or email promptly and professionally.
• Manage meeting room bookings and coordinate with facilities.
• Coordinate catering and liaise with hospitality teams.
• Provide general support and stand-in cover as needed.
• Support evacuation duties as required.

Conocimientos

Customer service

Communication

Team collaboration

Organisational skills

Professional demeanour

Herramientas

Visitor Management System

Room booking systems

Microsoft Office

Descripción del empleo

Job Title and Overview

Receptionist Department Office Serv Workplace Exp and Travel-BG-UK Overview of Department Purpose of Role As a Receptionist at Baillie Gifford, you will be the face and voice of the firm. Responsible for delivering a warm and professional front-of-house experience, ensuring a seamless guest and colleague experience. This is a busy and varied role where someone with a flair for both organisation and relationship-building will flourish.

Responsibilities

• Front-of-House Experience: Delivering a warm, professional, and seamless experience for all visitors and colleagues
• Guest Management: Checking in visitors using the Visitor Management System. Welcoming, escorting, and assisting guests with coats and luggage
• Enquiry and Switchboard Handling: Managing enquiries in person, via phone, or email promptly and professionally
• Facility Awareness: Advising and directing guests with knowledge of building facilities
• Team Collaboration: Working flexibly within a team to maintain high standards
• Communication: Ensuring effective communication between reception desks and with hospitality teams
• Room and Floor Management: Managing meeting room bookings and conducting room checks. Working with Facilities management and technical colleagues to ensure the correct set-up of rooms, whilst maintaining the cleanliness and tidiness of reception and meeting areas
• Concierge Services: Handling transportation arrangements and additional requests, such as restaurant recommendations
• System Operation: Operating room booking systems and coordinating with facilities and our tech department
• Catering Coordination: Liaising with caterers and hospitality teams for in-house catering
• General Support: Providing cover and assistance as needed
• Evacuation Duties: Performing evacuation officer duties

What success looks like

• Exceptional front-of-house experience: Visitors and colleagues consistently receive a warm, professional and welcoming experience that reflects Baillie Gifford’s high standards
• Seamless day-to-day operations: Reception, meeting rooms and guest arrangements are managed efficiently, with strong attention to detail and minimal disruption
• Proactive and responsive service: Enquiries and requests are handled promptly and confidently, anticipating needs and finding practical solutions
• Strong collaboration and communication: Positive relationships are built with colleagues, visitors and wider support teams, ensuring a joined-up and consistent service
• Adaptability and professionalism: Competing priorities are managed calmly and effectively, maintaining a polished and helpful approach in a busy environment
• Continuous improvement: Opportunities to enhance front-of-house processes, improve efficiency and elevate the visitor and colleague experience are actively identified and supported

Your Knowledge and Experience

• Warm, approachable, professional and friendly manner
• Proactive and helpful, can-do attitude
• Highly collaborative
• Strong focus on exceptional customer care
• Professional and polished approach
• Strong organisational abilities with impressive attention to detail skills
• Confident using technology, prior experience of working with room booking systems would be beneficial
• Background in hospitality or five-star service environments (preferable)
• Prior corporate receptionist experience (preferable)
• Ability to bring transferable skills into a corporate setting

The Type of Candidate That We’re Looking For

You possess excellent customer service/client-facing skills, with a positive, can-do attitude. You thrive within a team-based setting, where your collaborative approach can flourish. By nature, you are a strong communicator with solid verbal and written communication abilities. You have a professional, enthusiastic manner, the ability to multitask and a commitment to delivering high-quality work and professional service each and every time. Naturally quick-thinking, adaptable, and confident in managing a varied workload, you are experienced in engaging with high-profile visitors and stakeholders and delivering a seamless, professional front-of-house experience. A calm, proactive approach, excellent communication skills, and a genuine passion for delivering exceptional service are key. Due to the nature of the role, this position is office-based. Our reception team provides support between 8 am and 5:30 pm, daily, Monday to Friday.

Critical Skills (not limited to)

• Nurture relationships
• Adaptability
• Enabling others
• Improvement mindset
• Team working

Closing Date

November 11, 2026

Application Guidance

Should you choose to use AI tools to support your application, we ask that this thoughtfully. We encourage you to ensure your application reflects your own voice, experience, and motivations. We value authenticity and want to understand your individual strengths and perspectives.

Inclusive Culture

At Baillie Gifford, we are committed to fostering an inclusive and respectful culture in which each of our colleagues can thrive and develop. We believe that our clients are best served by a diverse workforce with the experiences, ideas and perspectives that this brings. If you are currently working at Baillie Gifford as an employee or contractor please apply to this job from the firm's Workday internal career site. Baillie Gifford is an independent, private partnership, which allows us to focus entirely on our clients and their investments. It helps our stability, motivation and culture and enables us to take a long-term view on all that we do, including staff development, client relationships and investing. And just like with our investments, we’re good at spotting potential in our employees. Join us and we’ll actively support you to explore the possibilities of your career and interests. We’ll give you on-going training and development, all to ensure you have valuable opportunities to grow your unique talents and pursue your goals. We’re also incredibly committed to the wellbeing of our employees. This is just a taste of our culture. One that was created by the partners who own and will work with you every day in the firm. People who are always on hand to hear your ideas and suggestions of how to make Baillie Gifford an even better place to be. So, if this sounds like somewhere you could realise your full potential, then our next investment could be you.

Contact & Next Steps

For more detail on careers at Baillie Gifford visit our careers site at: https://www.bailliegifford.com/en/uk/careers This page hosts our regular vacancies - to view our graduate and internship vacancies follow this link.