Front Desk Guest Experience Host

Merlin; Greater London; On-site; GBP 9,600 - 12,000; Full time

Benefits offered by this job

Merlin benefits access

25% discounts on on-site shops/restos

40% Lego discount

Merlin Magic Pass

Training & development opportunities

Job summary

Merlin is hiring for a Front Desk/Guest Services role at Chessington World of Adventures Resort in Surrey. The team delivers memorable guest experiences, with a focus on check-ins, room allocations, and responsive service.

We offer a competitive hourly rate, access to Merlin benefits, 25% discounts in on-site shops and restaurants, a 40% Lego discount, the Merlin Magic Pass for free tickets, and ongoing training and development opportunities.

Qualifications

• We are seeking a friendly team player with a strong customer-service ethos.
• Ability to deliver memorable experiences for guests.
• Positive attitude and reliable, collaborative mindset.
• Integrity in handling guest belongings and information.

Responsibilities

• Manage guest check-ins and check-outs efficiently and professionally.
• Coordinate luggage storage and ensure security.
• Execute daily/weekly checklists to uphold standards.
• Collaborate with Housekeeping, Leisure, F&B for bookings and room status.
• Handle guest feedback promptly and resolve issues.
• Provide accurate hotel information and assist guests.
• Process payments according to hotel procedures.
• Assist with emergencies and confidentiality of guest data.
• Multitask effectively to meet deadlines.

Skills

Friendly

Customer service

Enthusiasm

Integrity

Job description

Merlin is hiring for a Front Desk/Guest Services role at Chessington World of Adventures Resort in Surrey. The team delivers memorable guest experiences, with a focus on check-ins, room allocations, and responsive service.

We offer a competitive hourly rate, access to Merlin benefits, 25% discounts in on-site shops and restaurants, a 40% Lego discount, the Merlin Magic Pass for free tickets, and ongoing training and development opportunities.