VIP Events & Experiences Host — Memorable Guest Moments

Merlin Entertainments; Ewell; Remote; GBP 11,000 - 15,000; Full time

Benefits offered by this job

Merlin benefits

On-site discounts

Lego discounts

Merlin Magic Pass

Training and development

Job summary

Chessington World of Adventures Resort, part of Merlin Entertainments, is seeking an Events and Experiences Host to deliver premium guest experiences, birthday parties, VIP visits and corporate events. You will drive guest engagement, promote experiences and contribute to revenue targets while maintaining high service standards.

With skills in customer service, teamwork and communication, you will work both independently and in a team, handling transactions and assisting guests across the Resort

Qualifications

• Previous experience in a customer facing role desirable.
• Over 18 years old.
• Full UK Manual Driving Licence (preferred).

Responsibilities

• Host engaging VIP experiences, animal encounters, birthday parties and behind-the-scenes experiences.
• Guide guests around the Resort as part of our Ultimate Day Out and VIP packages.
• Support delivery of corporate events and conference centre functions.
• Promote, sell and upsell experiences and products across the Resort (Fastrack, Annual Passes, premium offerings).
• Provide exceptional guest service and memorable interactions.
• Maintain knowledge of Chessington and Merlin products and experiences.
• Complete cashier duties and ensure accurate transactions.
• Prepare event and conference spaces to a high standard.
• Deliver hotel packages to guests in on-site hotels.
• Drive the Safari Truck safely where applicable.

Skills

Customer service

Team player

Communication skills

Attention to detail

Job description

Chessington World of Adventures Resort, part of Merlin Entertainments, is seeking an Events and Experiences Host to deliver premium guest experiences, birthday parties, VIP visits and corporate events. You will drive guest engagement, promote experiences and contribute to revenue targets while maintaining high service standards.

With skills in customer service, teamwork and communication, you will work both independently and in a team, handling transactions and assisting guests across the Resort