Magical Guest Experience Host - Admissions & Retail

Merlin; City of Edinburgh; On-site; GBP 15,000 - 21,000; Full time

Job summary

Merlin Entertainments in Edinburgh is seeking a friendly Guest Experience Host to welcome visitors, handle ticketing, and guide guests as they enter the attraction. You will also support retail operations, keep displays tidy, assist guests with accessibility needs, and help maintain a safe, fun environment while delivering Merlin's high standards of service.

In this role you will ensure excellent guest care, manage queues, and contribute to memorable experiences that guests share with family and

Qualifications

• Experience in customer service, retail, or visitor attractions.
• Ability to communicate clearly and warmly with guests.
• Reliable, adaptable and excited to be part of a theatrical team.
• Proactive attitude and positive approach during busy periods.
• Friendly, confident and enthusiastic in guest interactions.
• Willingness to uphold Health, Safety & Security standards.

Responsibilities

• First impressions & ticketing: greeting visitors, checking tickets and answering questions.
• Retail and Sales: operate till systems, restock merchandise, maintain inviting displays.
• Guest care & queue management: keep queues moving and assist guests with accessibility needs.

Skills

People person

Customer service

Proactive communicator

Calm under peak times

Reliable and adaptable

Guest service enthusiasm

Job description

Merlin Entertainments in Edinburgh is seeking a friendly Guest Experience Host to welcome visitors, handle ticketing, and guide guests as they enter the attraction. You will also support retail operations, keep displays tidy, assist guests with accessibility needs, and help maintain a safe, fun environment while delivering Merlin's high standards of service.

In this role you will ensure excellent guest care, manage queues, and contribute to memorable experiences that guests share with family and