Hotel Front Office Host - Fixed Term

Merlin; Greater London; On-site; GBP 11,000 - 14,000; Full time

Benefits offered by this job

Competitive hourly rate

Merlin benefits discounts

On-site 25% discount

40% discount on Lego

Merlin Magic Pass - 20 free tickets

Training and development

Job summary

Chessington World of Adventures Resort in Surrey is hiring Hotel Front Office Hosts for the 2027 season. This fixed-term contract runs until 1 July 2027 with shifts 7:00–15:00 or 14:30–22:00, depending on business needs, at Leatherhead Road, Chessington, Surrey KT9 2NE.

You will welcome guests, manage check-ins/check-outs, coordinate reservations, and support housekeeping and Food & Beverage teams to ensure smooth operations and an outstanding guest experience at Britain’s biggest wildlife theme

Qualifications

• Friendly and approachable
• Exceptional customer service
• Enthusiastic about creating memorable experiences for our guests
• Integrity with handling guests property

Responsibilities

• Manage guest check-ins and check-outs efficiently and professionally
• Ensure luggage is stored correctly and securely
• Maintain the highest service standards by completing daily and weekly checklists in full
• Liaise with Housekeeping, Leisure, and Food & Beverage teams regarding room allocations and reservations
• Handle guest feedback and resolve issues promptly
• Provide information about the hotel and resort to guests
• Maintain and improve the guest experience
• Process payments per hotel procedures
• Assist guests with Personal Emergency Evacuation Plans (PEEPs)
• Handle reservations, amendments, cancellations and enquiries
• Manage incoming calls professionally
• Respond to emergencies (fire, medical, power/system failures)
• Maintain confidentiality of guest information
• Demonstrate multitasking and prioritisation to meet deadlines

Skills

Friendly

Customer service

Guest focus

Team player

Job description

What you’ll bring to the team

Location: Chessington World of Adventures Resort Leatherhead Road Chessington Surrey KT9 2NE

Fixed End Date/Seasonal Hours: Fixed term contract to 1st July 2027

Advert closing date: 31st January 2026

Are you passionate about creating memorable experiences? Do you thrive in a fast-paced, fun environment? Then we want YOU to be part of our team. Leave the everyday behind and unleash your imagination as you explore a career at Chessington World of Adventures Resort, Britain’s biggest wildlife theme park.

Here at Chessington World of Adventures we are gearing up for our 2027 Season, and we are looking for Hotel Front Office Hosts to join the team!

This role involves working a variety of shift patterns.

Early shift pattern: 7:00am to 3:00pm

Late shift pattern: 14.30pm to 10.00pm

Day to day this role will include:

• Manage guest check-ins and check-outs efficiently and professionally
• Ensure luggage is stored correctly and securely
• Maintain the highest service standards by completing daily and weekly checklists in full
• Liaise closely with Housekeeping, Leisure, and Food & Beverage teams regarding room allocations, room status, special requirements, swim bookings, and breakfast and evening reservations
• Handle guest feedback and resolve minor issues promptly and effectively
• Provide accurate and comprehensive information about the hotel and resort to guests
• Maintain and continuously improve the overall guest experience
• Process all payments in accordance with established hotel procedures
• Offer information and assistance to guests and visitors, including Personal Emergency Evacuation Plans (PEEPs)
• Handle guest room reservations, amendments, cancellations, and enquiries in a prompt, courteous, and efficient manner
• Manage all incoming calls professionally and efficiently
• Play an active role in responding to emergencies, including fire, medical situations, and power or system failures
• Maintain strict confidentiality of all guest information
• Demonstrate strong multitasking and prioritisation skills to meet departmental deadlines

Qualifications & Experience

Qualifications & Experience

We need you to come with is the right positive attitude, enjoy working as part of a team, in a fast-paced environment, and be able to deliver jaw dropping fun to our Guests!

• Friendly and approachable
• Exceptional customer service
• Enthusiastic about creating memorable experiences for our guests
• Integrity with handling guests property

Benefits

Benefits

• A competitive hourly rate
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
• 25% discount in our on-site retail shops and restaurants
• 40% discount on Lego
• Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
• Ongoing training and development opportunities

Pay Range

GBP £8.50/Hr.