Front Desk & Guest Experience Associate

The Sirius Hotel Group; City of Edinburgh; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Bonus incentives

Learning & Development

Wellbeing programme

Discounted rates

Employee Assistance

Perkbox membership

Sick pay enhancement

Milestone rewards

Online community

Referral bonus

Cycle to work

Life Assurance

Salary sacrifice

Job summary

Four Points Flex by Sheraton Edinburgh is seeking a Reception Team Member to join our busy Edinburgh hotel, central and well connected. You will be the first point of contact for arrivals and departures, delivering exceptional guest service and handling front desk administration.

We offer a supportive team, a real Living Wage employer, and a range of benefits designed to reward hard work and commitment within a welcoming hospitality environment.

Qualifications

• Interest in pursuing a career in hospitality
• Excellent guest service skills
• Ability to manage front desk tasks and guest interactions

Responsibilities

• Deliver exceptional experiences throughout the guest journey
• Provide excellent guest service at the hotel and efficiently process front desk administration
• Handle all guest requests and enquiries promptly and in accordance with hotel policies

Skills

Guest service

Front desk

Communication

Teamwork

Job description

Four Points Flex by Sheraton Edinburgh is seeking a Reception Team Member to join our busy Edinburgh hotel, central and well connected. You will be the first point of contact for arrivals and departures, delivering exceptional guest service and handling front desk administration.

We offer a supportive team, a real Living Wage employer, and a range of benefits designed to reward hard work and commitment within a welcoming hospitality environment.