Front Desk & Guest Experience Associate

Whitbread PLC; Barrow-in-Furness; Hybrid; GBP 1,102,000 - 1,799,000; Full time

Benefits offered by this job

Permanent contract

Full training and support

Whitbread Benefits Card

Company pension

Discounts on shopping and travel

Job summary

Whitbread PLC is seeking a Ground Floor Team Member in Barrow-in-Furness to greet guests, assist with check-in, and provide friendly, efficient service across the hotel. You’ll help serve breakfast or dinner and support the team to keep areas tidy and welcoming.

Great for people who enjoy a busy, varied role with opportunities to learn across Premier Inn operations and build a career in hospitality. No hotel experience required and full training provided.

Qualifications

• Friendly, helpful personality with a guest-focused approach.
• Ability to stay calm and carry out tasks in a busy environment.
• Willingness to learn and take on various duties across hotel operations.

Responsibilities

• Welcome guests and assist with check-in.
• Serve breakfast or dinner, including bar service and drinks.
• Help keep reception, restaurant and public areas clean and welcoming.
• Support teammates when busy to ensure smooth hotel operations.
• Make guests feel cared for from arrival to departure.

Skills

Customer service

Communication

Teamwork

Calm under pressure

Job description

Whitbread PLC is seeking a Ground Floor Team Member in Barrow-in-Furness to greet guests, assist with check-in, and provide friendly, efficient service across the hotel. You’ll help serve breakfast or dinner and support the team to keep areas tidy and welcoming.

Great for people who enjoy a busy, varied role with opportunities to learn across Premier Inn operations and build a career in hospitality. No hotel experience required and full training provided.