Guest Experience Host – Ground Floor (Hotel Front Desk)

Whitbread PLC; Liverpool; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Benefits Card (Whitbread)

Pension & Save As You Earn

Discounts on goods and travel

Job summary

Whitbread PLC is hiring a Ground Floor Team Member for Premier Inn in Liverpool. You will welcome guests, help with check-in, serve meals and assist with guest needs to ensure a smooth stay. Training is provided and no hotel experience is required.

Shifts include evenings and weekends. The role offers a permanent contract with 30 guaranteed hours per week and benefits from Whitbread’s team programs.

Qualifications

• Friendly, enjoy helping people and can stay calm when it’s busy.
• Able to stay organized and proactive in a fast-paced hotel environment.
• No prior hotel experience required, training provided.

Responsibilities

• Welcome guests and assist with check-in
• Serve breakfast or evening meals, including bar service
• Answer questions and help solve problems for guests
• Keep reception, restaurant and public areas looking tidy
• Support teammates across the hotel during busy periods

Skills

Customer service

Hospitality

Teamwork

Calm under pressure

Initiative

Job description

Whitbread PLC is hiring a Ground Floor Team Member for Premier Inn in Liverpool. You will welcome guests, help with check-in, serve meals and assist with guest needs to ensure a smooth stay. Training is provided and no hotel experience is required.

Shifts include evenings and weekends. The role offers a permanent contract with 30 guaranteed hours per week and benefits from Whitbread’s team programs.