Guest Welcome & Service Host (Ground Floor)

Whitbread PLC; Kendal; Hybrid; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Fixed-term contract

Full training and support from day one

Opportunities to learn new skills and 

Whitbread Benefits Card - up to 60% of

Company pension and Save As You Earn

Discounts on shopping, travel, cinema,

Job summary

Whitbread PLC is hiring a Ground Floor Team Member for Kendal Central Premier Inn. You will welcome guests, assist with check-in, serve meals and drinks, and help ensure a smooth stay for every guest. Training is provided and no hotel experience is required.

Shifts include evenings, weekends and peak periods; contractual terms are fixed-term with up to 16 hours per week. A friendly, proactive attitude and teamwork are essential.

Qualifications

• No hotel experience required.
• Friendly and calm under pressure.
• Willing to help guests and team.

Responsibilities

• Welcome guests and assist with check-in.
• Serve breakfast or dinner, including bar service and alcoholic drinks.
• Answer questions and help solve problems for guests.
• Keep reception, restaurant and public areas tidy and welcoming.
• Support teammates during busy periods.
• Ensure guests feel looked after from arrival to departure.

Skills

Customer service

Communication

Teamwork

Job description

Whitbread PLC is hiring a Ground Floor Team Member for Kendal Central Premier Inn. You will welcome guests, assist with check-in, serve meals and drinks, and help ensure a smooth stay for every guest. Training is provided and no hotel experience is required.

Shifts include evenings, weekends and peak periods; contractual terms are fixed-term with up to 16 hours per week. A friendly, proactive attitude and teamwork are essential.